Technical Service Manager

Hire Resolve's client is seeking an experienced Technical Service Manager to lead and manage the Technical Department.

The successful candidate will oversee technical support, network commissioning, maintenance, repairs and after-sales service, ensuring high service standards, SLA compliance and continuous operational improvement.

This role requires a hands-on leader with strong technical knowledge, proven management experience and a customer-focused approach.

RESPONSIBILITIES

• Lead and manage the Technical Department and oversee daily operations.
• Ensure high-quality technical support, equipment commissioning, repairs and after-sales service.
• Monitor SLA compliance, response times and customer satisfaction.
• Oversee network commissioning, maintenance schedules, callouts and technical projects.
• Implement quality control processes and monitor manufacturing and field faults.
• Identify recurring technical issues and communicate findings to R&D.
• Manage the service and repairs workflow, targeting a three-day repair turnaround.
• Monitor stock control, inventory accuracy, costs and departmental productivity.
• Develop and improve departmental policies, procedures and operational systems.
• Manage standby services and ensure compliance with response-time requirements.
• Plan resources, maintenance, upgrades and commissioning activities.
• Train and develop technical staff and maintain customer training programmes.
• Prepare weekly management reports and monthly EXCO reports.
• Manage recruitment, performance and departmental staffing requirements.
• Coordinate with Production, Sales, Accounts and Stores.

• Strong technical background in electronic systems and network infrastructure.
• Proven experience in technical leadership and operational management.
• Experience managing technical support, repairs, commissioning and maintenance.
• Knowledge of quality control, fault management and process improvement.
• Strong analytical, reporting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience managing staff, performance and resource allocation.
• Ability to manage SLAs, operational risks and compliance requirements.
• Hands-on, organized and performance-driven approach.
• Ability to work across departments and manage competing priorities.

CLOSING

Contact Hire Resolve for your next career-changing move.

Our client is offering a highly competitive salary for this role based on experience.

Apply for this role today, contact Tiffany Rielly at Hire Resolve or on LinkedIn.

Visit www.hireresolve.us or email your CV to Logistics@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.