Receptionist/Switchboard Operator (Fixed Term) DELAIRE GRAFF ESTATE

SUMMARY:
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POSITION INFO:
Delaire Graff Estate is looking for a fixed term Receptionist\/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries. Main Responsibilities: • Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area; • Engage with guests providing information related to the estate, the facilities & experiences; • Conduct estate tours with guests; • Operate telephone and switchboard service for all calls; • Refer calls & provide assistance to the appropriate person depending on the nature of the call; • Maintain a register of bookings and reservations and communicate with the Security department; • Compile and update data related to the area of activity; • Complete and distribute information that needs to be communicated around the estate; • Correct and update electronic telephone directory; • Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments; • Keep management informed of all concerns that guests raise; • Ensure all lost property is handed and signed over to the security manager. Main requirements: • Grade 12, hospitality certificate will be a plus; • Preferably 1- 2 years previous reception\/switchboard operator experience; • Excellent telephone etiquette and customer-service skills; • Fluent in English with excellent written & oral communication skills; • Able to work in a team; • Good computer skills (word, excel, outlook); • Strong organizational skills and attention to detail • Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends); • Comfortable in dealing with very distinguished clientele; • Must be well-presented and have an enthusiastic personality. Delaire Graff Estate is an equal opportunity employer.