Reservations Administrator

SUMMARY:
Large Hotel in Cape Town is looking for an organised and proactive Reservations Administrator to support its Reservations and Groups teams.

The successful candidate will ensure accurate administration, efficient booking processes and professional guest service, maintain departmental standards and meeting required turnaround times.

POSITION INFO:
Duties: Conduct quality checks on departmental administration to ensure accuracy and compliance with procedures. Monitor and manage O-Status bookings with the Reservations and Groups teams. Prepare and process adjustments and refunds, ensuring supporting documents and approvals are in place. Assist with allocated emails and daily tasks during busy periods, staff leave and when additional support is required. Monitor deposits and follow up on outstanding payments according to booking terms, ensuring payment before arrival. Maintain and update departmental standard operating procedures. Coordinate workloads effectively and fairly to maintain service standards and turnaround times. Identify administrative gaps, recommend improvements and assist with implementing more efficient processes. Complete other departmental duties as required. Requirements: Relevant hospitality qualification preferred. At least 2 years' experience in a similar role within a 4- or 5-star hotel. Proficiency in Microsoft Office and Opera essential. Excellent attention to detail, accuracy and administrative skills. Strong organisational skills and the ability to prioritise multiple tasks and meet deadlines. A proactive approach to problem-solving and process improvement. Excellent written and verbal English; additional languages advantageous. Strong interpersonal skills and the ability to collaborate effectively within a team. Financial acumen advantageous. A professional, approachable and guest-focused attitude. Ability to work efficiently in a fast-paced environment. Flexibility to work evenings, weekends and public holidays according to operational requirements.