Spa Receptionist

SUMMARY:
Luxury Spa at a Hotel & Estate based close to Franschhoek is looking for an organised and welcoming Spa Receptionist to join its team.

The successful candidate will manage spa bookings, guest enquiries and reception administration, creating a relaxing and professional experience from the first point of contact.

Staff transport available from Franschhoek, Paarl and Stellenbosch.

POSITION INFO:
Duties: Welcome guests and maintain a calm, inviting spa reception environment. Provide accurate information about treatments, facilities, products, prices and availability. Manage bookings, appointments and walk-in requests efficiently. Respond promptly to telephone calls, emails and guest enquiries. Confirm appointments and communicate changes or cancellations to guests and therapists. Coordinate treatment schedules to maximise the use of therapists and facilities. Maintain accurate guest records, preferences and booking information. Process payments, invoices, treatment transactions and retail sales accurately. Complete daily cash-ups and reconcile reception transactions. Assist with daily reports and general spa administration. Promote treatments, packages and retail products through informed recommendations. Handle guest concerns professionally and escalate matters when required. Keep retail displays attractive and treatment menus and promotional material current. Report maintenance issues, equipment concerns and operational irregularities promptly. Maintain professional grooming and presentation standards. Requirements: Matric certificate. Somatology, Beauty Therapy or Spa Therapy qualification, or previous treatment room experience. At least 2 years' experience within a 5-star spa, wellness or luxury environment. Experience with reservations, appointment scheduling, POS systems and cash-ups. Excellent organisational skills and confidence managing a busy appointment diary. Strong written and verbal communication skills. Exceptional attention to detail. Ability to remain calm and solution-focused in a fast-paced environment. Availability to work shifts. Preference will be given to candidates from Franschhoek and neighbouring areas.