Receptionist/Switchboard Operator DELAIRE GRAFF ESTATE

SUMMARY:
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POSITION INFO:
Delaire Graff Estate is looking for a Receptionist\/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries. Main Responsibilities: Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area; Engage with guests providing information related to the estate, the facilities, art & experiences; Conduct estate tours with guests; Operate telephone and switchboard service for all calls when required; Refer calls & provide assistance to the appropriate person depending on the nature of the call; Compile and update data related to the area of activity; Complete and distribute information that needs to be communicated around the estate; Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments; Keep management informed of all concerns that guests raise. Main requirements: Grade 12, hospitality certificate will be a plus; Preferably 1- 2 years previous reception experience; Excellent telephone etiquette and customer-service skills; Fluent in English with excellent written & oral communication skills; Able to work in a team; Good computer skills (word, excel, outlook); Strong organizational skills and attention to detail; Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends); Comfortable in dealing with very distinguished clientele; Ability to work long hours without fatigue Must be well-presented and have an enthusiastic personality. Delaire Graff Estate is an equal opportunity employer.