KEY PERFORMANCE AREAS
Organisational Development
- Conduct organisational diagnostics and assessments to identify organisational, structural, cultural, capability and performance gaps.
- Support the development and implementation of organisational development strategies, frameworks, policies and interventions aligned with the organisational strategy.
- Facilitate organisational development interventions to improve collaboration, role clarity, leadership effectiveness, employee engagement and organisational performance.
- Monitor and evaluate the effectiveness of organisational development initiatives and recommend corrective actions.
Change Management and Transformation
- Develop and implement change management plans for organisational reviews, restructuring, process redesign and other transformation initiatives.
- Conduct change impact assessments to determine the implications of proposed changes for employees, roles, structures, processes, systems and ways of working.
- Conduct change readiness assessments and stakeholder analyses to identify risks, concerns, resistance and support requirements.
- Develop and implement change interventions to support employee awareness, understanding, acceptance and adoption of organisational changes.
- Facilitate change workshops, information sessions, leadership engagements and employee consultation processes.
- Monitor change implementation progress, adoption levels and emerging risks, escalating issues and recommending mitigation measures.
- Support the development of change sustainability plans to embed new structures, processes, behaviours and ways of working.
Stakeholder Engagement and Communication
- Develop and coordinate stakeholder engagement plans for organisational development and change initiatives.
- Support engagement with executives, managers, employees, organised labour and other relevant stakeholders.
- Develop change communication materials, presentations, frequently asked questions, briefing documents and progress reports in collaboration with Corporate Communications and relevant stakeholders.
- Facilitate feedback mechanisms to understand stakeholder concerns and inform change interventions.
- Maintain stakeholder engagement records, change issue logs and action registers to support effective project governance.
Organisational Review Implementation Support
- Support the implementation of the organisational review project plan, change management workstream and associated deliverables.
- Facilitate the assessment of the people and organisational implications of proposed operating models, structures, roles and business processes.
- Support leadership alignment sessions to clarify the rationale for change, implementation requirements, accountabilities and expected outcomes.
- Assist in developing change impact matrices, stakeholder maps, readiness reports, risk registers and change implementation plans.
- Track the implementation of approved change interventions and report on progress, dependencies, risks and outstanding actions.
- Collaborate with Organisational Design, Human Capital, business units and the appointed service provider to ensure coordinated implementation of organisational changes.
Organisational Culture and Employee Engagement
- Support organisational culture initiatives that reinforce organisational values, leadership behaviours, accountability and performance excellence.
- Analyse employee engagement feedback and organisational diagnostic findings to identify barriers to organisational effectiveness.
- Assist in developing and implementing employee engagement improvement plans and targeted interventions.
- Facilitate focus groups, workshops and feedback sessions to understand employee experiences and inform organisational improvement initiatives.
- Monitor the impact of culture and engagement interventions and recommend improvements.
Learning, Capability Building and Change Adoption
- Identify change-related learning and capability requirements arising from organisational transformation initiatives.
- Collaborate with Learning and Development, Talent Management and business units to develop targeted interventions supporting new roles, processes, systems and ways of working.
- Equip managers and change champions with tools and guidance to communicate change, manage resistance and support their teams.
- Develop change management guides, toolkits and knowledge-sharing materials.
- Monitor employee understanding, capability and adoption of implemented changes and identify additional support requirements
Monitoring, Evaluation and Reporting
- Establish and monitor change management indicators, milestones and adoption measures.
- Collect and analyse qualitative and quantitative data to assess change readiness, stakeholder sentiment and intervention effectiveness.
- Prepare regular progress reports, dashboards, presentations and recommendations for management and project governance structures.
- Maintain accurate records of change activities, stakeholder feedback, risks, lessons learnt and corrective actions.