Sales Coordinator

SUMMARY:
Are you organized, detail-oriented, and passionate about customer satisfaction? Our company is looking for a proactive Sales Coordinator to join our team in Pretoria-West.

POSITION INFO:
About the Role In this vital role, you will act as the primary link between our customers and key internal departments-including sales, engineering, production planning, procurement, quality control, and dispatch. You will ensure orders are processed accurately, tracked continuously, and delivered on schedule. 🔧 Key Responsibilities Sales Order Management: Receive, verify, and process customer purchase orders accurately on the company ERP system against approved pricing, specifications, and drawing revisions. Customer Communication: Serve as the main point of contact for customer enquiries, providing proactive status updates, tracking order progress, and resolving queries. Cross-Departmental Coordination: Liaise daily with production planning, engineering, procurement, stores, quality control, and dispatch to ensure manufacturing aligns with customer requirements and deadlines. Delivery & Logistics Support: Follow up on work-in-progress orders, track urgent requests, coordinate dispatch documentation, collections, and proof of delivery. Commercial & Administrative Support: Maintain accurate customer records, assist with sales activity reports, and collaborate with finance to resolve invoicing or account queries. ✅ Requirements & Qualifications Minimum Requirements: Education: Grade 12 / Matric qualification. Experience: 2-3 years of experience in sales coordination, sales administration, or customer service. Technical Literacy: Computer literacy with strong proficiency in Microsoft Excel, Outlook, and ERP/CRM systems. Preferred / Advantageous Skills: Experience within sheet metal fabrication, metalworking, engineering, or industrial manufacturing. Ability to read and interpret basic engineering drawings and technical specifications. Key Competencies: High level of accuracy and meticulous attention to detail. Excellent written and verbal communication skills. Strong organizational ability with a proven track record of multitasking under pressure. Proactive problem-solving attitude and customer-focused mindset.