Project Manager

Job Summary:
To ensure operational effectiveness and client satisfaction through the management of company
projects from brief to completion.

Key Responsibilities and Deliverables:
Project Management
● Receive client briefs and determine implementation steps
● Prepare and present compelling project proposal for sign off with client and management
● Meet with relevant stakeholders to project plan
● Ensure project deadlines are met
● Liaise with stakeholders on a regular basis to ensure satisfaction during live phase
● Delegate project responsibilities to team members
● Create monitoring controls to determine project delivery success criteria
● Ensure client feedback is obtained through the Client Feedback Questionnaire
● Make changes where necessary for future project based on client feedback

Profitability
● Draft project budgets using previous data as well as client brief information
● Submit budget to client for review and approval
● Analyse actual costs incurred during a project and ensure cost effectiveness where appropriate
● Take appropriate action to ensure adherence to expense budgets and avoid over expenditure
● Prepare and compile budget reports where applicable
● Seek new ways to improve efficiency and increase profits
● Manage company/client assets/equipment/promotional material
● Ensure business unit compliance to resource policies and procedures

Client/Customer Satisfaction
● Contribute toward a service orientated culture
● Determine client objectives and needs
● Ensure operational execution of client specific objectives through human and company resources
● Determine current service levels through communication with clients
● Determine service level impacts on business unit’s service offering and agreements
● Ensure strategic measurement criteria are implemented through people and technology
● Receive and record client queries and complaints
● Solve client queries and complaints
● Keep abreast of developments in the industry
● Make recommendation to improve service delivery
● Analyse trends and client and competitor developments and communicate insights to relevant stakeholders
● Ensure service best practice is developed and improved within business unit

Stakeholder Management
● Identify, build, maintain strong relationships with suppliers, clients and internal stakeholders
● Timeously identify challenges and ensure resolution – keep track of supplier progress
● Attend regular meetings to update relevant stakeholders on project status
● Negotiate and manage expectations and manage effective flow of information
● Encourage continuous research opportunities and cross sell to other possible research opportunities

Project Team Coordination
● Plan optimal distribution of work
● Interpret and communicate work procedures and company policies to project teams
● Delegate responsibility and authority
● Monitor and control work standards of project teams
● Set deadlines for specific projects and special tasks
● Define performance objectives and goals with project teams
● Identify employee training needs

• Minimum Qualifications: Diploma or Degree/NQF level 7
• Minimum Experience: 6-8 years project management experience FMCG exposure advantageous
• Knowledge, Skills & Abilities: Communication skills (verbal & written)
• Interpersonal skills
• Multi-tasking
• Administration skills
• Planning & organising skills
• Project management skills
• Ability to work in a face-paced environment
• Time management
• Process oriented