Document and Courier Administrator -CSD

Detailed description 

The successful candidate will be responsible for the following key performance areas: 

• Complete assigned work within the set time and defined standards. 
• Deliver high quality and relevant work by performing document handling task activities as required. 
• Provide driver services for parcels and passengers. 
• Receive and deliver packages, documents, mail and other items for distribution and ensure that all items are properly recorded in the relevant register. 
• Provide delivery instructions and consign delivery through courier service provider or internal drivers, and track and trace the waybill/ service requests. 
• Sort and distribute items to be delivered according to recipients and destinations. 
• Distribute mail/documents and items to the allocated department(s)/offices, external locations or subsidiaries. 
• Communicate daily with the client to provide updates, track and trace items based on the tracking report and ensure timely resolution of any queries or discrepancies. 
• Obtain signatures for the delivered goods including recipient's responses to messages as proof of delivery. 
• Record information for all goods received and delivered, including time of receipt, time of delivery and recipient acknowledgment or response. 
• Identify and solve document handling task-related queries. 
• Track and trace all goods collections and deliveries, communicate with recipients of mail, deliveries and other stakeholders through various communication channels and provide timely feedback on the status of items. 
• Assist with administrative and ad hoc duties within the Mailing Services Unit, including verifying and reconciling monthly courier invoices to ensure accuracy and compliance. 
• Follow approved mail and courier guidelines, along with applicable SARB-wide policies to complete tasks efficiently and ensure deliveries are made promptly and effectively. 

Qualifications

Job requirements 

To be considered for this position, candidates must be in possession of: 

• a Grade 12 certificate or an equivalent qualification; 
• one to two years of job-related experience; and 
• a valid driver’s licence and a PDP as driving duties will form part of responsibilities. 

Additional requirements include: 

• effective communication skills; 
• organising and planning; 
• attention to detail; 
• teamwork; 
• a service and stakeholder focus; and 
• resilience.