Operations Analyst - (FinChoice) Ops-Analyst - 002

Job Description

• Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
• We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Strategic Analysis & Reporting

• Develop, maintain and optimise weekly, monthly, and quarterly operational reports that provide clear insights into performance trends and key metrics.
• Run ad-hoc in-depth analyses across multiple data sources to identify trends, issues, and opportunities.
• Translate operational data into actionable insights to support decision-making within the operations teams.
• Support strategic initiatives by providing analytical input and performance tracking.

Operational Performance & Process Analysis

• Develop a deep understanding of operational business processes in order to identify areas for improvement and efficiency gains.
• Identify opportunities to streamline processes and improve operational effectiveness using data-driven insights.

Contact Centre Analytics & Incentive Models

• Work closely with the contact centre teams to develop, maintain, and optimise commission and incentive models.
• Provide analytical support for workforce planning and identify opportunities to improve efficiency and performance.

A little about who you are

• Relevant Degree (BSc, BCom, B Bus Sci, B Eng, or similar quantitative field)
• 3+ years of experience in an analytical or business analysis role
• Advanced MS Excel skills
• Strong SQL query writing
• Exposure to Python, automation, or AI-related tools will be beneficial
• Self-motivated, curious, and passionate about data and continuous improvement