Digital Operations and Account Support Specialist

SUMMARY:

POSITION INFO:
Key Responsibilities Process quotes, orders, invoices and shipments for digital products and related equipment. Provide basic technical support for software, scanners, connectivity, licences and workflow issues. Assist customers, sales teams and internal stakeholders with product and account queries. Handle invoice requests, statements, payment confirmations and finance-related queries. Track shipments using courier platforms such as UPS, DHL and FedEx. Assist with receiving, checking and capturing stock on SAP\/ERP systems. Maintain accurate electronic records, invoices, customs documentation and customer files. Support picking, packing, waybills and other logistics activities when required. Manage stock-related administration, including quarantine stock and credits. Respond to customer concerns and assist with improving the customer experience. Provide general operational and administrative support across the business. Requirements & Skills Strong attention to detail and accuracy. Excellent organisational and follow-up skills. Good communication and customer service abilities. Strong problem-solving and multitasking skills. Experience with SAP\/ERP, invoicing, stock administration or similar systems. Proficiency in Microsoft Excel, Outlook and digital documentation systems. Ability to work independently and remain effective under pressure. Adaptable, hands-on and willing to assist across different departments. If you are organised, adaptable and customer-focused, with strong administrative and operational skills, we encourage you to apply. *SHORTLISTED CANDIDATES WILL BE CONTACTED*