NOC Operator

SUMMARY:

POSITION INFO:
Responsibilities System Monitoring & Response: Continuously monitor network systems, weighbridges, security systems, and IT infrastructure through Zabbix and Company's cloud site status dashboards Acknowledge and document system alerts within 2-minute response target Follow standard operating procedures for incident identification and classification Log incidents accurately using prescribed templates and ticketing systems Document all communication related to the request\/incident on ticket Escalate issues to Intermediate operators according to established protocols Field Service Technicians Tir 2 Technical Operators Tier 3\/Development team Basic Technical Support: Provide Level 1 technical support following step-by-step troubleshooting guides Perform routine system health checks and status verification Assist with basic connectivity and access issues Document all actions taken during incident response Provide remote guidance to on-site personnel for simple issues Documentation and Communicaion: Maintain accurate shift logs, incident reports, and monitoring records Participate in structured shift handovers to ensure operational continuity Communicate status updates using standard communication formats Follow established communication protocols during incident escalation Minimum Requirements South African Unemployed youth between the ages of 18 and 34. Must not have participated on the YES programme before. Matric. Basic understanding of computer systems, networks, and IT infrastructure Strong attention to detail and ability to follow detailed procedures Good written and verbal communication skills in English Ability to work rotating shifts (2-2-4 schedule) Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.