Invoicing Supervisor

SUMMARY:
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POSITION INFO:
Invoicing Supervisor Location: Epping, Cape Town Industry: Fresh Produce | Food Distribution | Wholesale | FMCG Key Responsibilities Manage three invoicing clerks across day and night shifts. Allocate daily workloads and monitor accuracy and productivity. Oversee the complete daily invoicing process. Ensure all orders are captured, priced and invoiced accurately. Process invoices for approximately 40–60 customers daily. Verify prices, quantities, discounts and customer-specific agreements. Ensure invoices are completed within the required daily cut-off times. Match customer orders, picking slips, delivery notes and invoices. Investigate and resolve pricing differences and invoicing errors. Monitor unbilled orders and ensure they are processed promptly. Oversee credit notes, adjustments and billing queries. Assist with invoice reconciliations and month-end processing. Work closely with Finance and Accounts Receivable. Coordinate with Sales, Procurement, Warehouse and Dispatch. Maintain accurate invoicing records and customer information. Prepare daily and weekly invoicing reports. Monitor invoice volumes, errors, credits and outstanding queries. Identify revenue leakage and recommend process improvements. Train and support team members on systems and invoicing procedures. Maintain a strong culture of accuracy, accountability and urgency. Minimum Requirements Three to five years’ experience in invoicing, billing or accounts administration. At least two years’ experience supervising an invoicing or accounts team. Experience managing employees working across day and night shifts. Strong experience with high-volume, deadline-driven invoicing. Good understanding of the complete order-to-invoice process. Experience processing invoices for approximately 40–60 customers daily. Experience in fresh produce, food distribution, wholesale, FMCG, retail or hospitality supply. Proficiency in Pastel and Sage 300 . Strong Microsoft Excel skills. Experience with ERP, accounting or invoicing systems. Strong numerical and analytical ability. Excellent attention to detail and accuracy. Confident communication and problem-solving skills. An assertive, accountable and hands-on supervisory style. Ideal Candidate The ideal candidate is organised, numerically strong, detail-oriented and comfortable managing large invoicing volumes under strict daily deadlines. They should take ownership of discrepancies, investigate why figures do not balance and ensure issues are resolved quickly and accurately.