Integrated Retail – Regional Supervisor

Integrated Retail, a division of Core, is home to some of South Africa’s leading technology and lifestyle brands, including Apple, Samsung, Nintendo, DJI and more.

As a Regional Supervisor in Gauteng, you will oversee the performance and operations of multiple retail sites within your region. You will be responsible for driving sales, developing high-performing teams, maintaining operational standards and delivering an exceptional customer experience.

Key Responsibilities

• Drive regional sales performance and monitor key retail metrics, including sales targets, conversion, ATV, UPT, accessories, insurance and warranty performance.
• Conduct regular store visits, identify performance gaps and implement improvement plans.
• Oversee stock management, availability, replenishment, shrinkage and aged stock across the region.
• Ensure consistently high standards of customer experience, brand execution and store operations.
• Lead, coach and develop store teams through regular performance reviews, training and development.
• Manage employee performance and first-line employee relations matters in line with company policies and labour legislation.
• Partner with HR on disciplinary matters, grievances and escalated IR or CCMA cases.
• Ensure compliance with company policies, health and safety requirements and operational standards.
• Manage KPAs, Scorecards and regular performance check-ins for direct reports.
• Coordinate regional projects, new initiatives and retail rollouts with internal and external stakeholders.
• Demonstrate and promote Core Group values while creating a culture of accountability, integrity and high performance.

• Support workforce planning and actively participate in recruiting and selecting new team members.

• Matric is essential.
• Diploma or Degree in Business, Retail Management or a related field is advantageous.
• 3–5 years' retail experience, with at least 2 years in a management or leadership role.
• Strong sales, commercial and retail operations experience.
• Proven experience leading and developing teams.
• Experience managing performance and disciplinary processes.
• Exposure to employee relations and CCMA matters would be advantageous.
• Strong planning, analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

• Own reliable transport is required, as regular travel between retail sites will form part of the role.
• Must be willing and able to travel to Head Office in Sandton when required.

Key Competencies

• Commercial acumen
• Leadership and coaching
• Results-driven
• Operational excellence
• Customer focus
• Analytical thinking
• Planning and organisation
• Stakeholder management
• Industrial relations knowledge
• Integrity and accountability