Estate Manager

SUMMARY:
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POSITION INFO:
Key Responsibilities Manage the daily operations of the residential estate. Ensure all common property areas are maintained to the highest standards. Implement and monitor estate rules, policies, and procedures. Coordinate estate projects, maintenance schedules, and improvement initiatives. Conduct routine inspections of the estate and facilities. Oversee preventative and corrective maintenance programs. Manage landscaping, cleaning, waste management, and infrastructure maintenance. Ensure roads, pavements, lighting, irrigation systems, and communal facilities remain operational. Coordinate repairs and renovations with contractors and service providers. Monitor maintenance budgets and expenditure. Oversee all estate security operations. Ensure access control systems operate effectively. Manage security contractors and monitor service delivery. Investigate and report safety and security incidents. Develop and implement risk management and emergency response procedures. Assist with the preparation and management of annual budgets. Monitor expenditure and ensure cost-effective operations. Review supplier invoices and authorize payments within delegated authority. Prepare monthly management reports and financial summaries. Support the collection of levies and management of arrears where applicable. Serve as the primary contact for residents regarding estate-related matters. Address complaints, queries, and service requests promptly and professionally. Facilitate communication between residents, trustees, and service providers. Attend and support trustee, HOA, and committee meetings. Foster positive relationships within the estate community. Source, evaluate, and manage contractors and suppliers. Monitor contract performance and service-level agreements. Ensure contractors comply with health, safety, and estate regulations. Obtain quotations and manage procurement processes. Ensure compliance with applicable legislation, estate rules, and governance requirements. Maintain accurate records of maintenance, incidents, inspections, and contracts. Support audits and regulatory inspections. Implement health, safety, and environmental management practices. Supervise estate personnel, including security, maintenance, cleaning, and administrative staff. Conduct performance evaluations and provide coaching and development. Manage staff attendance, scheduling, and disciplinary processes when required. Promote a culture of accountability, professionalism, and service excellence.