Senior Sage VIP Premier & SBCPP Consultant

PURPOSE OF THE ROLE

The Senior Sage VIP Premier & SBCPP Consultant (Sage Business Cloud Payroll Professional) is responsible for providing expert consulting, configuration and support services to clients using Sage VIP Premier and SBCPP.

The role focuses on understanding client requirements, optimising payroll processes, ensuring legislative and statutory compliance, and delivering effective, solution-driven support. The successful candidate will manage a portfolio of assigned clients, build strong client relationships and ensure a high standard of service delivery, contributing to client satisfaction, retention and long-term business value.

KEY RESPONSIBILITIES

• Assess client requirements and recommend appropriate Sage VIP Premier and SBCPP configurations aligned with their payroll processes and business needs.
• Conduct gap analyses to identify opportunities for improvement and recommend solutions to enhance payroll efficiency, accuracy and compliance.
• Manage client support queries and consulting tasks, ensuring timely and effective resolution.
• Provide expert guidance on payroll best practices, reporting requirements and statutory compliance.
• Act as the primary point of contact for assigned clients, developing and maintaining strong, professional client relationships.
• Conduct regular client engagements and check-ins to gather feedback, communicate system updates and provide project progress updates.
• Define project scope, deliverables and implementation timelines in collaboration with clients and internal teams.
• Identify, monitor and proactively manage risks and issues that may affect service delivery or client satisfaction.
• Deliver client training sessions and workshops to improve user knowledge and proficiency in Sage VIP Premier and SBCPP.
• Provide post-implementation support and assist with troubleshooting technical and system-related issues.
• Develop and maintain training materials, user guides and knowledge base resources to support client knowledge and self-service.
• Stay informed of changes in payroll legislation, tax regulations, industry developments and Sage software updates.
• Continuously develop product knowledge and participate in relevant training and certification programmes.
• Identify opportunities to introduce additional Red Ember services that align with client requirements and business needs.
• Maintain accurate and up-to-date records of client engagements, consulting activities, requirements, system configurations and change requests.

QUALIFICATIONS AND EXPERIENCE

Required:

• Diploma or Bachelor's degree in Accounting, Human Resources or a related field.
• 3–5 years' experience in payroll administration, processes, compliance and Sage VIP Premier configuration.
• Proven experience configuring and supporting Sage VIP Premier payroll.
• Strong understanding of payroll processes, statutory requirements and payroll compliance.
• Proficiency in Microsoft Excel.
• Strong analytical, problem-solving and communication skills.
• Demonstrated ability to manage multiple client projects and build effective client relationships.

Advantageous:

• Experience working with payroll or HRIS software and providing system support.
• Professional payroll certification.
• Experience delivering client training and working in a consulting or customer-facing environment.
• Knowledge and experience of Sage Business Cloud Payroll Professional (SBCPP).
• Experience with Sage Self Service (SSS).

INTERPERSONAL AND OTHER SKILLS

• Strong analytical and problem-solving abilities, with the capacity to identify issues and develop practical solutions.
• Excellent verbal and written communication skills, with the ability to explain technical payroll and system concepts clearly to clients.
• Strong interpersonal and relationship-building skills, with a client-focused approach.
• Ability to understand, interpret and analyse HR and payroll data within a business context.
• High attention to detail and a strong commitment to accuracy and quality.
• Professionalism, accountability and reliability when engaging with clients and colleagues.
• Excellent organisational and time-management skills, with the ability to prioritise and manage multiple client deliverables and deadlines across an assigned portfolio.
• Ability to work independently, take ownership of responsibilities and contribute effectively within a team.
• Adaptability and willingness to learn, develop and grow within a dynamic and fast-paced consulting environment.