Service Coordinator

SUMMARY:
Service Coordinator

POSITION INFO:
Qualification Matric / Senior Certificate Approximately 5 years' relevant experience in service work, service coordination or a similar role is a must. Proficiency in Pastel is a must. Requirements Strong working knowledge of Microsoft Office, particularly Outlook, Excel, Word and Power Point. Excellent telephone etiquette and professional written and verbal communication skills. Outstanding customer service and client relationship management abilities. Strong organisational skills, attention to detail and the ability to prioritise tasks. A proactive approach with the ability to think outside the box and solve problems independently. Willingness and ability to learn the company's products and services quickly and thoroughly. Duties Coordinate and administer service-related activities from initial client enquiry through to job completion. Prepare and issue job cards and quotations accurately and timeously. Respond to client enquiries received via telephone, email, Google Ads and other social media platforms. Proactively contact prospective clients and follow up on enquiries, quotations and outstanding service requests. Provide exceptional customer service and maintain professional client relationships. Ensure accurate capturing, processing and updating of information on Pastel. Maintain service records, job documentation and administrative reports. Develop and maintain strong product knowledge to ensure accurate quotations, appropriate service recommendations and effective client assistance. Liaise with internal departments, technicians and clients to ensure smooth service delivery. Identify opportunities to improve service processes and customer satisfaction.