Employer Brand Coordinator: Internal Communications & Content

About the role

• Our client, a leading South African bank, is looking for an Employer Brand Coordinator to keep their people informed, connected and engaged, and to show what makes them a great place to work. This is a practical, delivery focused role covering internal communications, content creation and the management of employee communities on Viva Engage. You’ll make sure every message is timely, accurate, accessible and aligned with the bank’s brand and employee experience priorities.

What you’ll do

Internal communications

• Coordinate internal communication plans, campaigns, calendars and daily activity across employee channels
• Draft, edit, proofread and publish announcements, stories, newsletters, leadership messages and campaign updates
• Gather briefs from stakeholders, clarify objectives, source information and secure approvals
• Maintain content schedules, trackers and deadlines
• Support internal events, employee campaigns and change communication

Viva Engage communities

• Publish content in line with the approved content calendar
• Manage and moderate employer brand and internal communities, responding to questions and escalating issues where needed
• Encourage constructive participation and apply community guidelines consistently
• Flag reputational, conduct or employee sentiment risks
• Support community owners and employee champions with guidance, content and activation plans

Content creation

• Create platform ready written and visual content for internal campaigns and employer brand initiatives
• Use Canva or a similar tool to produce social tiles, digital posters, banners, presentations and simple infographics
• Adapt content for different internal audiences and channels
• Coordinate photography, video, design and production support when needed
• Maintain content libraries, templates and approved brand assets

Coordination and reporting

• Coordinate briefs, approvals, suppliers and production for campaigns and projects
• Monitor progress, budgets and delivery, flagging risks or delays early
• Compile regular performance reports using channel, campaign and Viva Engage data
• Capture lessons learnt and recommend improvements

What you’ll need

• Grade 12 (National Senior Certificate)
• A diploma or degree in Communications, Marketing, Public Relations, Journalism or a related field
• Experience in internal communications, employer brand, employee engagement, marketing or content delivery
• Practical experience managing or supporting online communities (Viva Engage strongly preferred)
• Proven content writing, editing and proofreading ability
• Proficiency in Canva or a similar design tool
• Working knowledge of Microsoft 365 and common collaboration, publishing and reporting tools

Advantageous

• A qualification in Strategic Communication, Brand Management, Marketing or Public Relations
• Short courses in digital content, community management, internal communications or employee engagemen