Key Account Manager

SUMMARY:
The Key Account Manager will be responsible for driving sales growth, profitability and market share within an assigned territory and/or market segment. The role involves building and maintaining strong customer relationships, identifying new business opportunities and effectively promoting the company's products and related services.

POSITION INFO:
Key Responsibilities: Sales Strategy & Business Development Develop and implement sales strategies aligned with company objectives. Plan and manage personal business portfolios, territories and accounts in line with agreed market development strategies. Develop and execute business plans to achieve sales targets, including contingency plans to address potential challenges. Identify and implement opportunities to grow business with existing customers. Identify new market niches, applications and products to increase market share. Recruit and strategically select new dealers. Liaise with corporate contacts to establish and develop strong business relationships. Provide management with solutions when faced with business challenges. Market Analysis & Forecasting Monitor and report on market trends, competitor activities and sales performance. Analyse market and sales trends and provide regular reports. Plan, execute and support local marketing activities within agreed budgets and timelines. Integrate sales efforts with marketing initiatives, including product launches, promotions, advertising, exhibitions and telemarketing. Compile monthly and annual sales forecasts. Ensure sufficient stock availability to avoid loss of sales opportunities. Manage product and service offerings, pricing and profit margins in line with agreed objectives. Account & Customer Relationship Management Maintain and develop existing and new customer relationships through appropriate sales propositions and ethical sales practices. Build strong customer relationships by treating customers as business partners and encouraging them to grow their businesses through the company's brands. Optimise service quality, business growth and customer satisfaction through effective customer engagement and internal liaison. Use customer and prospect management tools and systems effectively, ensuring all relevant information is accurately updated. Assist with the preparation of contractual agreements and ensure compliance with agreed terms. Financial & Administrative Management Ensure return on investment, brand sustainability and achievement of account income targets. Effectively resolve problems and manage risks to ensure sales targets are achieved. Manage the full tendering process, including preparing proposals, costing and motivations. Prepare reports, analyses, presentations, proposals, business plans and customer contact reports as required. Minimum Requirements: Matric certificate. 3-5 years' sales and marketing experience. A Degree or Diploma in Sales and Marketing will be advantageous. A Sales or Technical qualification. HVAC industry sales experience with a good understanding of HVAC products, including VRF systems, chillers and split units. Advanced Microsoft Office skills, particularly MS Word, Excel and PowerPoint. Experience using databases for recording and reporting purposes. Knowledge and experience in market analysis. Travel Requirements: Regular travel to customers will be required. The position will involve approximately 20% office-based work and 80% external/customer-facing work. A minimum of three overnight stays away from home per month should be expected. Willingness and ability to travel nationally and internationally when required. Please note: Only candidates who meet the minimum requirements will be considered for the role. Looking for your next opportunity? Follow Staff-Focus on social media and visit our website to stay up to date with the latest vacancies across South Africa! 🌐 Website: 💼 LinkedIn: Staff-Focus (Pty) Ltd 📘 Facebook: Staff-Focus Recruitment Agency 📸 Instagram: @staff.focus