Divisional Manager(External Applications Only -OPS 7 - DIV 39)

Description:

• Protect and grow market share and profitably within a Division in accordance to the Division and Company strategy.

 Requirement:

• Grade 12 with at least 5 (five) years retail management experience
• Valid Drivers license and must be able and willing to travel extensively
• Valid ID or valid work permit (local)
• Must have strong accounting skills
• Must be able to work under pressure
• Must be computer literate
• Must have strong leadership skills
• Must have strong administrative skills
• Must have own transport and cell phone
• Must have sound knowledge of OHSA
• Must have strong Human Resource skills

Key Performance Area:
Strategic Management

• Develop, implement, and manage a strategic plan for the Division ensuring it is aligned with the overall Operations strategy and strategic initiatives
• Take immediate action on any non-compliance once identified.

Grow and Protect Market Share

• Grow transactions, sales and market share in the division as defined in the budget
• Achieve sales budgets and growth objectives
• Manage and promote the customer loyalty programmes and 3rd party credit
• Develop action plans to protect the markets where competitors are entering the markets.
• Ensure Store Business plans within the division are implemented and updated when required

Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the by store within the division
• Ensure an effective Delivery Service is maintained by store within the division as per company policy
• Grow and maintain VIC and charge card client base by store within the division
• Recommend Range improvements to suite the market by store within the division

Asset Control

• Manage and control shrinkage within by store within the division as per policy
• Protect Assets (Cash, Stock and Fixed) by store within the division
• Managing Debtors within by store within the division
• Analyze security requirements and recommend changes by store within the division.
• Ensure physical security measures by store within the division are implemented and maintained.

Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

• Manage manpower requirements by store within the division in line with the Company and Division strategy
• Ensure Succession Planning & Career pathing is in place by store within the division
• Ensure open communication / relations with the Store Employee Forum, management and staff.
• Ensure training & Development is in place by store within the division.
• Manage Employee Relations by store within the division

Maintaining Store Standards

• Conduct quarterly Divisional Manager checklists walks by store within the division
• Ensure implementation of agreed Action Plans (PIP's) where necessary by store within the division
• Monitor adherence of Company standard compliance by store within the division
• Ensure maintenance of housekeeping standards by store within the division
• Ensure merchandising policies and standards are adhered to by store within the division
• Ensure ready for business is implemented by store within the division
• Ensure lighting, store and racking is maintained in good condition by store within the division

Stock Management

• Ensure stock is ordered and received as per policy by store within the division
• Ensure that damage stock is cleared as per policy by store within the division
• Develop and implement Obsolete / deranged stock action plans as per policy by store within the division
• Manage the slow-moving stock as per policy by store within the division
• Develop and implement excess stock action plans as per policy by store within the division

Store Safety (OHSA) Standards

• Manage Safety aspects by store within the division in line with local (OHSA) and/or neighbouring Countries legislation:
• Ensure all required checklists are completed
• Ensure appointment of all OHSA representatives for the stores within the division as per OHSA Act or if required as per relevant country legislation
• Investigate, report and manage OHSA Incidents

Expense management

• Manage the Stores in the division to the Financial Model and benchmarks
• Maintenance of expenses in line with budget by store within the division

Insurance Claims Administration

• Report all incidents to the relevant insurer.
• Liaison with relevant insurer on the claim particulars and validity of the claim
• Submission of documentation to the relevant insurer.

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way by store within the division