Data Enablement Specialist

This is Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit across Africa with simple, fast personal loans. We have a strong conviction in Africa, its opportunities and its people. Our products help clients unlock their potential and achieve more. Operating in Zambia, Kenya, Uganda, South Africa and Tanzania, Unifi is one of Africa’s fastest-growing lenders. We combine a client-first mindset with innovative technology and data analytics to make life easy for our clients.

Why this role matters 

Good data is only useful when our community can access it, understand it and use it. As a Data Enablement Specialist, you'll help teams across Unifi get more value from our data assets by driving adoption, resolving everyday challenges and turning feedback into better data solutions.

What you will own 

• Make data delivery happen. Own the data request process across Unifi. Assess and prioritise requests,resolve queries and issues directly where possible, bring in the right people when technical support is needed, and take responsibility for getting every request resolved.
• Turn questions into answers. Use SQL, reporting tools and straightforward analysis to deliver data pulls, investigate discrepancies and answer questions without unnecessary technical builds.
• Connect Unifi community needs with technical solutions. Get close to what the Unifi community needs and translate their requests into clear, actionable requirements to report back to the Data and Credit team.
• Make reporting reliable. Run regular checks on dashboards and reports, investigate inconsistencies and maintain a clear, up-to-date metric glossary working with the relevant technical owners.
• Drive adoption of data assets. Take ownership of getting the Unifi community to use the dashboards, reports and data tools available to them. Work with the relevant teams to promote these assets, provide training, resolve barriers to adoption and recommend improvements or redesigns where needed.
• Help our community get more from data. Work with the learning design team to, equip the Unifi community to confidently use data assets through hands-on training, practical guides and learning content that encourage adoption and make the tools easier to use.
• Stay close to the front-line. Spend time with the Unifi community who use our data, understand their challenges and find opportunities to make reporting more useful, accessible and relevant.
• Turn feedback into better solutions. Track how reporting tools are used, identify recurring challenges and recommend what to fix, simplify, improve or build next.
• Keep raising the bar. Track data delivery turnaround,request resolution, data asset adoption and recurring issues. Use these insights to understand what's preventing adoption and improve how the data assess are delivered , accessed and used across Unifi. 
•  reporting tool adoption and recurring requests. Use these insights to improve how data assets are delivered and used across Unifi.

What you will bring

• 4+ years in data, business intelligence or analytics, with a relevant qualification or equivalent practical experience.
• Strong SQL, and experience investigating data issues and checking reports for accuracy.
• Hands-on experience with BigQuery or another cloud data platform
• Experience turning business questions into practical answers for people who aren’t data specialists.
• Experience managing competing requests from different teams and getting them delivered.
• Exposure to metric documentation or reporting governance.
• Some experience building training content or using a learning management system.
• Willing and able to travel to our teams across Africa at least once a quarter.

How you show up

• Stay close to the front line. You get to know the branches and country teams who use your work, ask what they actually need and shape the answer around their real problem.
• Keep It Simple. You turn complicated data into clear answers, and help people get more confident using it themselves.
• Do what you say you’ll do. You keep requests moving, tell people where things stand and make sure nothing disappears into a queue.
• Do the small things right. You check your numbers, chase down what doesn’t add up and speak up when a report isn’t telling the truth.
• Avoid ego. You share what you know, ask for help when you need it and work across teams to get things done.