Control Hub Operational Training Manager (Contract)

SUMMARY:

We are looking for an experienced and hands-on Training & Development Manager to join a fast-paced digital commerce and order fulfilment environment.
The successful candidate will be responsible for developing and delivering effective training programmes, coaching teams, improving operational performance and ensuring employees have the skills and knowledge to deliver excellent customer service.

POSITION INFO:
Key Responsibilities Design, develop and implement training programmes aligned with operational requirements. Manage and coordinate training activities across teams. Coach, mentor and develop employees to improve individual and team performance. Monitor training effectiveness and identify areas requiring improvement. Prepare daily, weekly and monthly training and performance reports. Analyse operational and quality assurance data to identify training needs. Manage training budgets and support resource planning. Ensure compliance with company policies, procedures and governance requirements. Work closely with stakeholders to drive continuous improvement and operational efficiency. Introduce innovative learning solutions and digital training tools. Minimum Requirements Diploma or Degree in Training & Development, Logistics, Business or a related field (essential). Minimum 4 years' experience in training and development within a customer-facing or operational environment. Proven experience designing, implementing and managing training programmes. Experience measuring training effectiveness and analysing performance data. Strong reporting skills, including daily, weekly and monthly performance reporting. Experience within a fast-paced operational, retail, logistics or digital commerce environment would be advantageous. Relevant Learning & Development certifications would be advantageous. Key Skills & Competencies Strong leadership, coaching and mentoring abilities. Excellent communication and interpersonal skills. Analytical thinking and problem-solving skills. Strong planning, organisational and reporting abilities. Customer-focused with a passion for employee development. Ability to work under pressure and manage multiple priorities. A proactive approach to continuous improvement and innovation.