4x Product Specialist

Main Purpose of the Job

The Product Specialist is responsible for providing in-depth product knowledge and support to both internal teams and external customers. This role involves working closely with sales, marketing, R&D, and customer support teams to ensure product excellence and customer satisfaction. The Product Specialist will play a crucial role in product development, market analysis, and customer feedback integration to drive product improvements and innovation. Additionally, this position requires the technical auditing, inspection, and maintenance of Booyco engineering specifications and standards on client installations, testing and verification of new hardware and software specifications, supporting technical documentation, and conducting customer technology demonstrations.

Education, experience and competencies

• Bachelor’s Degree in Electronics Engineering, Electrical Engineering, or Red Seal Electrical Trade Test
• Minimum 3 years’ experience in product management, technical support, or similar role
• Minimum 3 years in mining support or field services
• Experience working with electronic systems, safety equipment, and PDS/CAS technology
• Coding experience is advantageous
• Valid driver’s licence

Responsibilities

• Provide product knowledge and technical support to internal and external stakeholders
• Conduct product training for Sales, Support, and Customers
• Participate in product development, testing, and improvements
• Conduct product demonstrations for customers
• Support marketing with product content and technical materials
• Conduct market research and maintain product roadmaps
• Perform site audits, product verifications and compliance checks
• Support field technicians with technical training
• Document technical findings, test results and customer feedback
• Assist with coding tasks on product development projects
• Complete all documentation related to new & Existing products