ZMO 19727 - Front of House Supervisor

SUMMARY:
Front of House Supervisor

POSITION INFO:
Employer Description Luxury Lodge in Thornybush Private Nature Reserve Job Description Our client is looking a warm, organized and hands-on Front of House Supervisor to join their team. In this role you will be the face of the lodge, welcoming guests, running reception and hosting, while also leading the housekeeping team to keep standards consistently high. Key Responsibilities: Reception and guest hosting Welcome guests on arrival and manage check-in and check-out Handle reservations, bookings, enquiries and guest correspondence Process payments, invoices and daily reconciliations Host guests throughout their stay, including orientation, activity arrangements and special requests Handle guest feedback and complaints professionally and resolve issues promptly Maintain a welcoming, well-presented reception and public areas Housekeeping supervision Supervise, schedule and guide the housekeeping team daily Inspect rooms and common areas to ensure cleanliness and lodge standards are met Manage linen, cleaning supplies and stock levels and report shortages Coordinate room readiness with arrivals and departures Report maintenance issues and follow up until resolved Train and motivate staff and give feedback on performance General operations Liaise with the kitchen, management and guides to ensure smooth guest experiences Keep accurate records, handovers and daily reports Uphold health, safety and hygiene standards Qualifications Matric (Grade 12) required Diploma or certificate in Hospitality Management, Tourism or Front Office Operations (advantageous) Valid driver's license (advantageous) Minimum of 2-3 years in a front office, reception or guest relations role within a lodge, hotel or guesthouse At least 1 year in a supervisory role, ideally overseeing housekeeping staff Experience in a bush lodge or remote hospitality setting is an advantage Skills Excellent communication skills in English (additional languages are an advantage) Strong leadership and people management skills Proficiency with reservation and booking systems, and MS Office Strong organizational and time-management abilities Attention to detail and high standards of presentation Problem-solving skills and the ability to stay calm under pressure Friendly, professional and guest-focused attitude Flexibility to work shifts, weekends and public holidays Salary\/Package R10 000 - R12 000 Benefits Work cycle: 6 weeks on, followed by 2 weeks off Accommodation Meals provided while on duty Medical aid following successful completion of a four-month probation period