Van Assistant

SUMMARY:
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POSITION INFO:
Purpose To assist driver in every aspect of delivery to customer in an efficient and safe manner by following all company procedures and safety standards. Maintain a positive relationship with customers by maintaining professional representation of the company in all interactions with customers. Key Responsibilities Assist with navigating to each destination on schedule and recording delivery logs. Update the driver of any route changes. Document start and end times at each stop for reporting purposes. Analyse, and interpret invoices, delivery sheets, and complete time sheets. Provide support to drivers in obtaining authorization for COD customers and liaise with the accounts department as and when requested by driver. Assist with the offloading of products by taking direction from the driver and working as a team to ensure accurate on-time deliveries. Ensure accuracy of deliveries when booked with a new driver by taking full responsibility of the standard operating procedures that. guide the processes of deliveries. Monitor stock on delivery to prevent theft. Assists in securing loads to avoid damaged products by making sure that the products are loaded securely and will not move or get damaged in transit. Properly use unloading standard procedures to ensure accurate delivery of product and to eliminate damage to product. Unload products at customer location in adherence with customer's requirements. Ensure that the vehicle equipment is clean. Assists the driver throughout the shift with vehicle maintenance and cleanliness. Keep vehicle, and associated equipment, clean and in good working order. Check loading equipment to ensure acceptable safe conditions for delivery prior to loading truck. Properly use equipment as per company standards to ensure safety and minimal maintenance costs. Health and Safety Maintain a clean and safe work area. Perform warehouse duties in accordance with the highest level of safety and efficiency and meets standards of quality. To use stacking techniques that will prevent damage to product. To keep warehouse spotless clean, organized, and safe. Respect safety measurements and highlight unsafe situations. Storage equipment kept clean meeting warehouse standards. Ensuring excellent housekeeping in storage areas. Ensuring work areas are kept clean, neat, and well-organized. Maintain safe working environment according to company procedures. Qualifications and Experience: Minimum Grade 10 Min 2 years' experience in warehouse /distribution/ delivery - preferably food products Knowledge and experience in safety practices and procedures applicable to handling of food products. FMCG experience advantageous. Skills Able to speak read and write English, communicate in a clear and confident manner. Numeracy and literacy skills Effective time management and organization skills High level of accuracy and attention to detail Strong communication skills in writing and verbal Possesses physical strength necessary to lift and move heavy objects. Customer service skills Proactive, self-motivated, and work on own initiative