Technical Helpdesk Agent

SUMMARY:
Technical Helpdesk Agent

POSITION INFO:
Are you a tech-savvy problem solver who loves helping people? Do you thrive in a dynamic environment where you can balance technical troubleshooting with keeping the team organized? We are looking for a dedicated IT Technical Support & Administration Specialist to join our team! In this role, you will be the go-to person for our clients, guiding them through technical challenges while also helping our internal operations run smoothly. If you have a customer-first mindset and a knack for technology, we want to hear from you! Responsibilities: Be the Tech Hero: Provide top-notch technical support to users by researching issues, identifying problems, and answering questions. Guide & Resolve: Walk clients step-by-step through corrective processes to resolve their tech headaches quickly and efficiently. Keep Us Organized: Assist with essential administrative and filing tasks to keep our operations running like a well-oiled machine. Data Management: Maintain, review, and update relevant spreadsheets and department files on a weekly basis. Always Be There: Participate in our after-hours support rotation to ensure our clients always have the help they need. Dynamic Duties: Jump in on exciting ad-hoc tasks and projects as the business requires. Requirements: Tech Savvy: Strong PC proficiency and a solid understanding of various operating systems. Problem Solver: A natural ability to troubleshoot, investigate, and solve complex problems. Communication Pro: Excellent verbal communication and professional phone skills. Customer-Obsessed: A strong background in customer service with a deep commitment to a quality focus. Team Player: A willingness to tackle both technical and administrative tasks to support the wider team.