Support Specialist

What you'll do

Events Coordination:

• Execute event logistics to ensure all details are managed effectively.
• Gather necessary materials and resources for events.
• Provide on-site support during events to ensure smooth operations.
• Attend to post-event feedback and evaluations for future improvements.

Stakeholder Engagement:

• Attend to stakeholder inquiries and provide timely responses.
• Facilitate regular check-ins with stakeholders to gather feedback.
• Support relationship-building efforts to enhance collaboration.
• Utilise tools and platforms to maintain effective stakeholder communication.

Communication Facilitation:

• Utilise communication tools to streamline information sharing.
• Conduct analysis of communication flow to identify areas for enhancement.
• Report on communication efficiency to the assigned Executive(s).
• Investigate any barriers to effective communication and propose solutions.

Document Administration:

• Adhere to proper documentation standards to maintain confidentiality and compliance.
• Process correspondence in a timely manner to ensure efficient communication.
• Align to the executive’s preferred formats and templates for documentation.
• Provide regular updates on document status and pending actions

Project Assistance:

• Support project management tasks by maintaining schedules and tracking progress.
• Research relevant data and information to inform project decisions.
• Execute project deliverables on time and within budget constraints.
• Escalate any project-related issues to the executive for timely resolution.

Process Improvement:

• Investigate existing workflows to identify inefficiencies or bottlenecks.
• Conduct analysis of current processes and suggest enhancements.
• Align to best practices in operational efficiency and effectiveness.
• Train team members on updated processes to ensure smooth implementation.

What you bring

• Diploma or certificate in Office Management or a related field (essential).
• Minimum of 2 years' experience supporting Executive roles, with a strong understanding of project services (essential).
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook (essential).
• Experience in a retail or FMCG environment (desirable).
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Strong communication skills, both written and verbal, with the ability to convey information clearly and succinctly.
• Demonstrated ability to work under pressure in a fast-paced and changing environment.
• Proactive and motivated self-starter with a solutions-oriented mindset.
• Collaborative team player with the ability to build and maintain strong internal and external relationships.
• Competent in process improvement initiatives and committed to continuous learning and innovation.