Supervisor: Service - Hytec SA ( Rustenburg)

Job Advert Summary

We are looking for a candidate that will manage and coordinate all hydraulic service, maintenance, repair, installation, and technical support activities at a customer-operated site. The Supervisor serves as the primary on-site representative of the company and is responsible for ensuring safe, efficient, and high-quality service delivery while maintaining strong customer relationships and achieving contractual and operational objectives.

1.      Site Operations and Service Delivery

• Manage all daily site activities on customer premises.  
• Coordinate maintenance, repair, breakdown, installation, and inspection activities.
• Ensure work is completed safely, efficiently, and according to agreed service levels.
• Prioritise and allocate work based on operational requirements.
• Monitor productivity, work quality, and resource utilisation.
• Ensure service reports, timesheets, and job documentation are completed accurately.
• Drive continuous improvement in site performance and service delivery.

2.      Technical Leadership and Equipment Reliability

• Provide technical guidance and support to site personnel.
• Assist with fault finding, troubleshooting, and root cause analysis.
• Support repairs, maintenance, installations, and commissioning activities.
• Monitor equipment reliability, availability, and performance.
• Ensure adherence to OEM requirements, technical specifications, and engineering standards.
• Escalate complex technical matters when required.
• Identify opportunities to improve equipment performance and reliability.

3.      Customer Relationship Management

• Act as the primary operational contact between the customer and the business.
• Build and maintain professional customer relationships.
• Attend customer meetings and provide operational feedback.
• Ensure service level agreements (SLAs) and contractual obligations are achieved.  
• Resolve customer concerns, queries, and service-related issues.
• Identify opportunities for additional work, upgrades, and service improvements.
• Promote customer satisfaction and service excellence. 

4.      Health, Safety, Environment and Quality

• Ensure compliance with customer site requirements and company procedures.
• Maintain site safety files, risk assessments, permits, and compliance records.
• Conduct toolbox talks, workplace inspections, and safety meetings.
• Ensure compliance with PPE requirements and safe work practices.
• Investigate incidents and support corrective action implementation.
• Promote a safety-first culture on site.

5.      Planning, Resource and Asset Management

• Plan manpower, tools, equipment, and material requirements.
• Coordinate site resources to achieve operational objectives.
• Monitor inventory, spare parts, tooling, and consumables.
• Ensure company assets are maintained and utilised effectively.
• Support shutdown planning, maintenance planning, and project execution.
• Manage contractor activities where applicable.

6.      Financial and Contract Management

• Monitor site operational costs and resource utilisation.
• Support budget management and cost control initiatives.
• Review overtime, travel, and site expenditure.
• Ensure accurate recording of labour and material usage.
• Assist with forecasting resource requirements.
• Support achievement of site profitability and contract objectives.

7.      People Management and Administration

• Lead, supervise, and develop site personnel.  
• Manage attendance, performance, discipline, and employee conduct.
• Provide coaching, mentoring, and on-the-job training.
• Ensure compliance with company policies and procedures.
• Maintain site reports, KPIs, service records, and operational documentation.
• Assist with recruitment, onboarding, and skills development initiatives.
• Action any reasonable request from management.

8.      General

• Perform any other reasonable duties as required by management.
• Always promote company values and professional conduct.

• Grade 12 (Matric).  
• Trade Test: Mechanical Fitter or Millwright compulsory.
• Minimum 5 years' experience within hydraulic maintenance, field service, installations, or industrial maintenance environments.
• Minimum 3 years' supervisory experience in a customer site environment.
• Strong understanding of hydraulic systems, maintenance practices, and technical troubleshooting.
• Experience managing technical teams and contractors.
• Ability to read and interpret engineering drawings and hydraulic schematics.
• Computer literacy in Microsoft Office.
• Valid driver's licence.
• Must be medically fit for site work.