Supervisor Housekeeping REF NO: SH/PRES/2026

SALARY : R338 016 per annum (Level 07), (all-inclusive remuneration package) 

CENTRE : Durban

REQUIREMENTS :

• A Senior Certificate plus a minimum NQF level 6 (Diploma/Advanced Certificate) with 1-2 years of Supervisory experience in a high-profile organisation/ environment.
• Competencies: Communication both oral and writing. Client orientation and customer focus. Honesty and integrity. Service delivery innovation. Willing to work extended/irregular hours, when necessary.
• Knowledge Management: Problem solving and analysis. Public Service Regulatory Framework. Monitoring and evaluation methods, tools and techniques. Knowledge of the relevant general public service-wide legislation. Knowledge and understanding of all phases of Protocol Ceremonial and Guesthouses. Comprehensive knowledge of policies and practices related to hospitality industry. Knowledge of sanitation practices. Knowledge of basic cleaning. Knowledge of cleaning equipment and machine operating procedure. Conformity to health and safety standards. 

DUTIES :

• Supervise the Housekeeping subordinates: Allocate responsibilities to subordinates; supervise and assist, when necessary, with the day-to-day cleaning activities of the residence, paying particular attention to hygiene directives. Supervise and assist, when necessary, with all valet and laundry requirements on a daily basis. Responsible for key control and proper handovers between different shifts in laundry and general cleaning areas of the residence. Ensure teamwork within the housekeeping department. Monitor the attendance register and advice on leave credits. Ensure personal and subordinates’ uniform and dress code to approved standards and regulation. Implement disciplinary processes and procedures where necessary. Conduct performance reviews with subordinates. Assist with banquets and all functions including service of the principals and guests when required. Assist with training of stuff and advice on training needs in collaboration with the household management.
• Provide cleaning services in the official residence: Schedule and assign rooms to be cleaned to the housekeepers, Supervise the day-to-day cleaning by inspecting each room to review the work, Ensure that ail furniture and Interior items are correctly maintained and cared for, Issue cleaning supplies on hand and ensure enough cleaning supplies are provided and that waste is minimised for cleaning the residence, Report defects in the residence management, Register and keep track of any personal items and belongings of residents and guests, Ensure that store rooms are kept clean and tidy at all times, Ensure all housekeeping equipment is clean, Implement and maintain health and safety standards In accordance with relevant standards, Conduct regular inspections to ensure compliance to health and safety regulations, Adhere to Hazard Analysis Critical Point (HACCP), and Maintain tidiness in the residence compliance to health and safety regulations.
• Provide laundry services In the Official Residence: Conduct routine checks in the rooms, Check cleanliness of all linen, Ensure safe-keeping the linen, Compile laundry inventory list and conduct routine audit, Conduct stock level verification as per list on departure of the guest and maintain records of such, Record and report losses and damages, Compile a list of worn-out linen for disposals and replenishment purposes, Establish and maintain optimum stock level as per determined room ratio, Facilitate dry-cleaning and ironing services for the residents and guest, Provide Valet services for the residents and guest, Ensure the residents and guest laundry is safe and care of, Ensure the staff uniforms are maintained, laundered and issued correctly.
• Perform administration duties in respect of household and maintenance services: Ensure Performance Agreements are developed, signed and submitted to the Housekeeping Manager, Order, store and issue amenities, materials and linen, Liaise closely with catering and household management regarding functions and day-to-day at the residence in order to ensure relevant linen requirements are met, Conduct stock taking of cleaning equipment and linen and ensure stock is readily available, Liaise with suppliers of cleaning equipment, Conduct stocktaking of all bed-linen, table-linen and towelling, and Conduct regular stock taking of all furniture, artworks within the residence and assist with the update of asset reports, Ensure that health and safety standards are maintained in the Residence, Attend to residents, guest's personal requests and advise accordingly i.e. ironing of shirt etc., Report equipment malfunctions to the Housekeeping Manager, Produce periodic reports, Safe-keep and household stores and store rooms, Assist management with compiling and maintaining of standards (accommodations/services), Assist in compiling of monthly overtime reports, and Assist Housekeeping Manager to compile monthly shift rosters.