Service Manager/Workshop Manager - Talent Pool (JHB/PTA)

SUMMARY:
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POSITION INFO:
OVERALL FUNCTION OF ROLE:  Responsible for the effective management of the workshop at Mayfair gearbox to ensure maximum workshop efficiency, gross profit maintenance, customer satisfaction and productivity.   RESPONSIBILITIES/DUTIES:  Provide leadership, support and management to ensure that the vision, mission and culture within Mayfair Gearbox are maintained within the workshop.  Ensure that the company values are suitably communicated across the entire department.   Actively plan for succession planning for own role as well as the other strategic roles within the department.  Communicate KPI's and benchmarks to direct subordinates ensuring these are clearly explained. Conduct the required performance appraisals twice a year as per the prescribed schedule and process.  Actively strive for improved overall department efficiency through cost, process & productivity analysis annually, submitting relevant plans & implementing on approval.   Actively develop foremen / team to ensure they are suitably skilled and able to fulfill their functions.   Ensure adherence to required healthy and safety regulations within ISO guidelines in the department, continuously promoting health and safety  Ensure efficient & suitable use of all department resources.  Ensure regular communication to the General Manager regarding all pertinent issues, including but not limited to progress updates, delays, concerns and claims.  Responsible for overall job delegation & prioritization in conjunction with the Service Advisors to ensure all necessary production deadlines are met.   Ensure that accountability for all aspects within the workshop, delegating as necessary to the Workshop Foreman during peak times.   Ensure all workshop blue print processes are followed.  Maintain customer satisfaction through promptly reviewing and investigating customer feedback, discussing relevant issues with the General Manager to find appropriate and amicable solutions where necessary.   Ensure that at all times customer satisfaction is at optimum levels, and actively manage, maintain & work to improve strategic customer relationships.   Ensure the ‘Monday Spring Clean’ process is enforced throughout the workshop, guaranteeing that it remains clean, neat and organized with no hazardous product lying around.  Attend daily production meetings, actively facilitating prioritized action.   Ensure that all relevant new vehicle information is recorded manually and electronically i.e. type, ratio, fitment.  Ensure that all tools and parts have been provided to workshop employees to successfully complete their work.  Adhere to the Mayfair gearbox operational hours and Saturday work roster per month.   Take active involvement in all pricing and quotations that are done, ensuring that every part that is replaced is documented appropriately & that gross profit margins are managed in such a way that relevant budgets are met or bettered.   Ensure the appropriate manual recons are completed on every exchange unit, buy out units, taken in or out  Strictly manage the recycling / cleaning of aluminium, steel and brass.  Plan and facilitate monthly stock take ensuring necessary processes and procedures are adhered to.   Within management guidelines and principles, where required pre-build to maintain work production flow.  Test all claim vehicles, taking a proactive approach to minimize risk to the organization.  Authorize weekly incentives.