Foreman/Working Foreman/ Workshop Foreman/Team Leader - Talent Pool (JHB/PTA)

SUMMARY:
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POSITION INFO:
OVERALL FUNCTION OF ROLE: Responsible for the smooth and effective functioning of the workshop, enforcing quality control, ensuring adherence to Health & Safety and ISO compliance regulations, and making sure all relevant targets and deadlines are met.   RESPONSIBILITIES/DUTIES: Provide leadership, support and management to ensure that the vision, mission and culture within Mayfair Gearbox are maintained within the workshop.  Ensure that the company values are suitably communicated across the entire department.   Actively plan for succession planning for own role as well as the other strategic roles within the department.  Communicate KPI's and benchmarks to direct subordinates ensuring these are clearly explained. Conduct the required performance appraisals twice a year as per the prescribed schedule and process.  Actively strive for improved overall department efficiency through cost, process & productivity analysis annually, submitting relevant plans & implementing on approval.   Actively develop team to ensure they are suitably skilled and able to fulfill their functions.   Ensure adherence to required health and safety regulations within ISO guidelines in the department, continuously promoting health and safety  Ensure efficient & suitable use of all department resources.  Ensure that all workshop equipment is suitably available, maintained, updated and in working order.  Adhere to and enforce the ‘Monday Spring Clean’ schedule, ensuring workspace is neat and clean through mopping, packing, cleaning, recycling, planning & organizing every Monday.  Suitable allocation and prioritization of work to workshop employees, checking on progress at regular intervals daily.   Ensure that weekly service and repair targets are met.  Ensure that whiteboards are updated as required daily, ensuring information is sent electronically.   Effectively communicate with external repair agencies as necessary.  In the absence of the General Manager, cover relevant duties to ensure the workshop operates efficiently.   Ensure that all wear and tear that could compromise the integrity the gearbox is identified.   Facilitate / undertake necessary fabrication work and adaptations to equipment as necessary.  Ensure that personal product knowledge is maintained and improved through identifying & taking part in relevant training.   Assist with drawings where possible for verification of information provided by customer prior to build.  Sign off job cards as complete, completing all necessary quality checks before asking the General Manager to authorize invoice and release to customers.    Assist with walk in customers on “propshaft” jobs, liaising with Service Advisor’s as necessary, ensuring quotes are provided within specified time frames.   Ensure quotes are done accurately and within specified time frames, checking that all relevant information has been provided by the customer.  Ensure job cards are forwarded timeously to Service Advisors for processing of invoices.  Act as the first point of contact for returned work, testing vehicles in and out, passing necessary information on to the General Manager.   Ensure overall accuracy and proper maintenance of job cards in the workshop.   Attendance of regular production / staff meetings.  Ensure regular communication to the General Manager regarding all pertinent issues, including but not limited to progress updates, delays, concerns and claims.  Responsible for overall job delegation & prioritization in conjunction with the Service Advisors to ensure all necessary production deadlines are met.  Ensure that accountability for all aspects within the workshop, delegating as necessary to the General Manager during peak times.  Maintain customer satisfaction through promptly reviewing and investigating customer feedback, discussing relevant issues with the General Manager to find appropriate and amicable solutions where necessary.  Ensure that at all times customer satisfaction is at optimum levels, and actively manage, maintain & work to improve strategic customer relationships.  Ensure that all relevant new vehicle information is recorded manually and electronically i.e. type, ratio, fitment.  Ensure that all tools and parts have been provided to workshop employees to successfully complete their work.  Adhere to the Mayfair Gearbox operational hours and Saturday work roster per month.  Take active involvement in all pricing and quotations that are done, ensuring that every part that is replaced is documented appropriately & that gross profit margins are managed in such a way that relevant budgets are met or bettered.  Ensure the appropriate manual recons are completed on every exchange unit, buy out units, taken in or out  Strictly manage the recycling / cleaning of aluminium, steel and brass.  Test all claim vehicles, taking a proactive approach to minimize risk to the organization.  Attend daily production meetings, actively facilitating prioritized action.