Senior Specialist: Fleet Kia South Africa Pty Ltd - IMF Cape Town

Job Description:

• Establish and maintain strong business relationships with fleet customers in order to promote fleet sales, in line with predefined work objectives and agreed standard operating procedures.

Key Duties and Responsibilities:

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Analyse the market potential and determine the value of existing and prospective customers.
• Assist allocated dealerships with fleet prospecting, which includes presentations, pricing and aftersales to fleet customers during visits and registering fleet owners on the Fleet portal.
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOPs).
• Ensure that customers are knowledgeable of products and services in order to ensure retention of existing customers; improving sales revenue and increasing customer base.
• Establish, develop and maintain strong business relationships with current and prospective fleet customers to generate new business.
• Manage all customers through timeous follow-ups.
• Process all leads of prospective customers and follow-up on possible sales, following CRM processes and procedures.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Provide specialist advice to identify and develop solutions to improve quality of processes and services.

FINANCE

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.

 CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Introduce brands in terms of products, service and offerings for internal and external customers.

PEOPLE

• Own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Participate in forums/discussions that positively contribute to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.

• 3 - 5 years' experience in a similar environment

Minimum Qualification

• Matric
• Related job training and experience

Preferred Experience

• 0-1 Year experience in a similar environment

Closing Date 21 October 2026