Senior Branch Clerk - Springs

We are looking for an individual with excellent administration skills to join our Springs Insurance Office as a Senior Branch Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients’ requests are processed efficiently, efficiently and accurately within the allotted time.

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:
▪ General reception duties to welcome clients
▪ Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
▪ Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
▪ Communicate processes and or delays and system problems to waiting clients
▪ Handling of claims, policy services and premium administrative duties relating to client’s policies
▪ Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
▪ Prepare cash for daily banking at the finance department
▪ Referral of new business to the relevant consultant
▪ Handle all fraud allegations and complaints
▪ Monthly and weekly statistics report writing
▪ General office duties

REQUIREMENTS FOR THE POSITION:
▪ Grade 12

EXPERIENCE REQUIRED FOR THE POSITION:
▪ Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2 – 3) years
▪ 2 – 3 years’ administrative experience
▪ Experience in AVBOB production system will be an advantage
▪ 1-2 years relevant office administration experience will be a definite advantage
▪ Computer skills (Ms Word, Excel)