SecOps Lead – Managed Operations

Job Title - SecOps Lead – Managed Operations

Role Overview

The SecOps Lead is responsible for leading the design, growth and delivery of Synthesis Managed Operations' customer-facing Security Operations capability. This role combines security leadership, cloud operations, customer engagement and commercial growth to help customers reduce security risk while building a scalable, measurable and commercially successful managed security service. The role works closely with customers, internal technical teams and business stakeholders to ensure security risks are effectively managed, incidents are handled professionally, and security services continue to evolve in line with customer needs and industry best practice.

Key Responsibilities

• Act as the senior security advisor and primary security operations contact for customers, building trusted relationships and guiding security strategy.
• Lead customer security reviews, workshops and discovery engagements, translating technical risks into clear business outcomes and actionable recommendations.
• Define, develop and continuously improve the Security Operations service catalogue, operating model, service levels and reporting frameworks.
• Oversee security monitoring, alert triage, incident response, escalation processes, vulnerability management and operational readiness.
• Drive commercial growth by identifying opportunities within existing and prospective customers, supporting proposals, tenders and managed security service offerings.
• Establish governance, risk management and assurance practices while supporting audit and compliance requirements.
• Lead, mentor and develop the security team, creating structured development plans, certification pathways and succession strategies.
• Build and maintain strategic relationships with technology partners, cloud providers and internal stakeholders to strengthen service delivery and customer outcomes.
• Define operational standards, identify service improvements and escalate material customer, service or commercial risks where required.

Essential Skills & Experience

• 8+ years' experience in information security, cloud security, security engineering or security operations.
• Proven experience leading a security team, programme or managed service environment.
• Strong experience working within cloud environments, particularly AWS, with working knowledge of Azure and Google Cloud Platform (GCP).
• Hands-on experience with cloud security monitoring, identity and access management, threat detection, vulnerability management and incident response.
• Experience designing and managing security operations processes, including alert triage, escalation, investigations and reporting.
• Strong understanding of security governance, risk management and compliance frameworks such as ISO 27001, ISO 27701, SOC 2 and PCI DSS.
• Experience engaging with customers, presenting to senior stakeholders and translating technical concepts into business-focused recommendations.
• Strong commercial awareness, including managed services, service-level agreements, proposal development and profitability considerations.

Desirable Skills & Experience

• Experience building and scaling managed security service offerings.
• Experience working with AWS GuardDuty, AWS Security Hub, AWS Config and related cloud-native security tooling.
• Exposure to incident response planning, tabletop exercises and security readiness programmes.
• Experience supporting customer audits, compliance initiatives and assurance programmes.
• Knowledge of security service commercialisation, customer expansion and solution design.
• Relevant industry certifications including:
• AWS Certified Security – Specialty
• ISC2 CISSP
• ISC2 CCSP
• ISACA CISM

Qualifications

Relevant degree, diploma or equivalent professional experience in Cybersecurity, Information Systems, Computer Science, Engineering or a related discipline.

Behavioural Competencies

• Exceptional communication skills with the ability to engage effectively with executives, customers and technical teams.
• Strong leadership, coaching and people-development capability.
• Sound judgement and accountability when managing sensitive security incidents and customer risks.
• Strong analytical and problem-solving skills with the ability to balance technical risk, operational realities and commercial objectives.
• Ability to work collaboratively across multiple teams and stakeholder groups.
• Strong documentation and presentation skills with the ability to communicate complex security concepts clearly and practically.

What We Offer

• Opportunity to lead and shape a growing Security Operations practice within a leading cloud and managed services environment.
• Exposure to enterprise customers across AWS, Azure and Google Cloud environments.
• Opportunity to influence security strategy, service innovation and commercial growth initiatives.
• Ongoing professional development, certification support and structured career growth opportunities.
• Collaborative environment working alongside highly skilled cloud, engineering and security professionals.
• Meaningful impact on customer security outcomes and business success.