Regional Tier 3 Junior Technical Support Specialist
Responsibilities
- Provide advanced Tier 3 technical support
- Resolve escalated technical issues
- Manage escalations from Tier 1/2 through Tier 3/4
- Support customer and subcontractor technical teams
- Train NOC and regional staff
- Perform advanced technical diagnostics
- Troubleshoot power equipment
- Conduct client-site visits
- Support site commissioning and acceptance
- Ensure successful site acceptance within required timelines
- Prepare acceptance documentation
- Document troubleshooting practices and solutions
- Mentor Tier 1 and Tier 2 technical teams
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Science or related field
- Proven technical-support experience
- Exposure to energy-management systems
- Knowledge of renewable, traditional energy and storage solutions
- Strong diagnostic and troubleshooting capabilities
- Comfortable troubleshooting power equipment
- Willing and able to travel to client sites
- Energy-sector experience advantageous
- Experience working according to SLA / MTTR requirements advantageous
- Site commissioning or acceptance experience advantageous
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You'll apply on SydSen Recruit's own site before 9 October 2026. Put your most relevant experience at the top of your CV first.
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