Production Clerk

Join Shoprite as a Production Clerk and play a vital role in optimising warehouse operations through expert route controlling, credit processing, and client service query resolution. This entry-level position demands strong administrative skills, attention to detail, and proficiency in inventory and records management systems to ensure accurate data capture and efficient service delivery. Collaborate with cross-functional teams to streamline daily workflows and uphold rigorous service standards within a dynamic retail supply chain environment. Benefit from career development opportunities, a supportive workplace culture, and the chance to contribute to Africa's leading supermarket group known for operational excellence and innovation in logistics.

About the role

Join Shoprite as a Production Clerk and play a vital role in optimising warehouse operations through expert route controlling, credit processing, and client service query resolution. This entry-level position demands strong administrative skills, attention to detail, and proficiency in inventory and records management systems to ensure accurate data capture and efficient service delivery. Collaborate with cross-functional teams to streamline daily workflows and uphold rigorous service standards within a dynamic retail supply chain environment. Benefit from career development opportunities, a supportive workplace culture, and the chance to contribute to Africa's leading supermarket group known for operational excellence and innovation in logistics.

What you'll do

• Control and manage routing schedules to ensure timely dispatch of deliveries.
• Resolve client service inquiries promptly and efficiently.
• Monitor and address discrepancies related to invoices not processed through dispatch on time.
• Identify and process misprints accurately to maintain data integrity.
• Rebook any missing invoices to ensure complete and accurate financial records.
• Prioritise and organise invoices according to their respective routes for streamlined operations.
• Investigate and account for any missing stock promptly.
• Ensure timely completion of all assigned duties within established deadlines.
• Maintain accuracy in credit processing and promptly communicate with clients regarding their accounts.
• Provide high-quality, accurate information and actions to uphold service excellence and client satisfaction.

What you bring

• Minimum educational qualification of Grade 12 (high school diploma or equivalent)
• Proven experience in a similar role, demonstrating relevant skills and competencies
• Strong communication skills, both written and verbal, with the ability to liaise effectively with team members
• Well-developed organisational and time management abilities to prioritise and manage multiple tasks efficiently
• Ability to work independently as well as collaboratively within a team environment
• Demonstrated problem-solving skills and attention to detail in completing assigned tasks
• Basic proficiency in relevant computer applications and software tools
• Strong work ethic, reliability, and a commitment to maintaining high professional standards
• Adaptability and willingness to learn new processes and technologies as required
• Ability to follow instructions accurately and maintain confidentiality when handling sensitive information