Pro Shop Manager

SUMMARY:
-

POSITION INFO:
KEY PERFORMANCE AREAS (KPA) ·       Achieve Budget Sales and Margin ·       Superior Customer Service ·       Cash Management ·       Data Integrity ·       In store Merchandising standards ·       Marketing ·       Staff development and management ·       General Administration ·       Risk Management ·       Continuous Improvement ·       Develop & Maintain knowledge & skills on Custom Fitting Services. OTHER SPECIAL REQUIREMENTS ·       Business acumen ·       Management skills ·       Leadership skills ·       Self-Motivation ·       Customer Engagement skills ·       Golf Operations Experience ·       Communication ·       Computer literacy ·       In depth product knowledge of Golf equipment Budget •          Set monthly and weekly budgets for Golf Shop Team Members. •          Manage sales staff daily against % of budget in the following areas: o   Overall sales o   Margins o   Markdown and used sales o   Demo unit sales o   number of customer engagements ·       Management of basket size through up-selling, on selling and other sales techniques. ·       Control discounts to maximize margin. ·       Develop Team Member’s ability to maximize sales opportunities through basket size and margin management. ·       To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.  Customer Service ·       Ensure the company’s purpose (making friends & helping them play better golf more often) is fully understood and lived by all team members in daily activities. ·       Deliver superior customer service experience to all customers. ·       Maintains and enforces the company service non-negotiable. ·       Monitors and maintains the Global Golf Retail\/Member and Guest Philosophy. ·       Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day. ·       Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied. ·       All customer complaints must be resolved within 24 hrs and feedback to be given to the Operations Manager.   Competencies: Logical Analytical Numerate Effective Seller Multi-tasking Communicate effectively, including presentation skills Work effectively as a team member and leader Time management – both personal as well as golf shop team Interest in sports Ability to work under pressure Package: Basic plus commission: o   R22-25K o   Commission of 1.5%