Patient Liable Debtors Clerk

SUMMARY:
Bedfordview - Step into a rewarding administrative role where your strong communication and financial skills will help streamline medical accounts and support positive patient relationships as a Patient Liable Debtors Clerk.

POSITION INFO:
A well-established service provider operating within the South African medical billing and practice management sector, dedicated to optimizing financial workflows and cash flow for healthcare practitioners. Manage and recover outstanding patient-liable accounts efficiently, ensuring timely collections while maintaining a professional and compassionate approach during all patient interactions. Key Responsibilities Manage, maintain, and review allocated patient-liable debtor books and age analyses to identify overdue accounts. Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels. Negotiate, implement, and monitor structured payment arrangements and plans with patients. Maintain highly accurate, detailed documentation of all patient interactions and collection activities. Escalate unresolved accounts and assist with preparing accounts for legal collection when necessary. Contribute to achieving monthly collection targets and assist with month-end reporting and debtor reconciliations. Requirements Matric is essential. A minimum of 2 - 3 years of experience in medical debtors collections, patient-liable collections, or a credit control environment. Previous experience within the medical billing industry is highly advantageous. Proficiency in the Microsoft Office Suite Familiarity with medical billing and practice management systems (e.g., Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim). A strong understanding of healthcare billing principles, patient liability, and medical aid processes. Attributes Excellent verbal and written communication skills. Strong negotiation, conflict-resolution, and interpersonal skills. An empathetic, courteous, and professional approach to customer service. A high level of accuracy, attention to detail, and organizational skills. The ability to work independently, manage multiple priorities, and meet strict deadlines. Strict adherence to confidentiality regarding patient and practice information. Remuneration R13 000 - R16 000 monthly **Please note that only Shortlisted candidates will be contacted**