Operations Administrator

SUMMARY:
Durban North – Step into a rewarding administrative role where your organisation and problem-solving skills keep retail stores thriving and customers smiling!

POSITION INFO:
A well-established leader in the South African retail sector, dedicated to service excellence and community-focused brand loyalty. We are looking for an organised, service-minded Operations Administrator to manage uniform and merchandising equipment orders end-to-end and act as the final escalation point for loyalty and stokvel queries. Key responsibilities Process uniform requests, manage supplier orders, track deliveries, and reconcile invoices against purchase orders. Source quotations, secure approvals, and coordinate the delivery and installation of merchandising equipment for stores. Handle third-tier escalations for complex loyalty and stokvel queries, investigating issues like missing funds, payout disputes, and account errors. Collaborate with internal teams (IT, Finance, Marketing) and system providers to resolve root causes and process approved adjustments. Maintain accurate filing systems, SharePoint records, and prepare weekly and monthly reports for executive leadership. Requirements Matric 2 to 3 years of experience in an operations, procurement, or administration role, preferably within retail. Demonstrated experience in placing and tracking supplier orders, as well as handling escalated customer queries. Strong computer literacy with advanced Excel skills (filters, pivot tables, VLOOKUP or XLOOKUP). Willing to work on standby cellphone support every 2nd weekend. Advantageous A relevant diploma or certificate (Business Administration, Supply Chain, Purchasing, or Retail Management) Experience with loyalty/stokvel platforms Fluency in isiZulu or another local language. Valid driver's licence. Attributes Highly organised Detail-oriented Empathetic communicator Discreet with sensitive information Able to work effectively under pressure. Salary R18 000 - R25 000 CTC monthly ***Only shortlisted candidates will be contacted.***