Operational Effectiveness Officer

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by analysing and improving the effectiveness of the workforce within are of accountability and implement effectiveness interventions to ensure all key performance targets are met, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• BCom Degree / Advanced Diploma (NQF 7) in Information Systems, Data Analytics or Computer Science or similar AND 5-7 years' experience in Data Analytics / Business Intelligence, of which 2-3 years is at a functional specialist level.

Minimum Functional Requirements

• Senior Certificate (NQF 4) AND 10 years’ experience in Data Analytics / Business Intelligence, of which 2-3 years is at a functional specialist level.

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Plan and organise own work tasks within area of work.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Leading Change
• Operational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Building Customer Loyalty
• Business Knowledge
• Customer Liaison
• Customer Relationship Management
• Data collection and analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Legislative and Regulatory Compliance
• Planning and Organising
• Problem Analysis and Judgment
• Quality Management
• Reporting
• Service Delivery

Deadline:9th November,2026