Manager: Workshop - HFT (Spartan)

Job Advert Summary

We are looking for a Workshop Manager who will be responsible for overseeing the daily operations of the workshop to ensure efficient workflows, high-quality output, and optimal customer satisfaction. This includes managing staff, coordinating repairs and maintenance schedules, ensuring safety compliance, and optimizing productivity and cost-efficiency.

Key Responsibility Areas

1.      Workshop Operations Management

• Plan, coordinate, and supervise workshop activities and workflows.
• Ensure all repair and maintenance work is completed on time and to standard.
• Allocate and monitor job cards and workloads.
• Conduct daily toolbox talks.

2.      Staff Management and Development

• Supervise, train, and mentor technicians, artisans, and assistants.
• Conduct performance reviews and set individual KPIs.
• Ensure adequate manpower planning, shift schedules, and leave management.

3.      Quality Control & Compliance

• Maintain quality control procedures in all repairs and service jobs.
• Ensure compliance with company SOPs, OHSA, and industry regulations.
• Conduct inspections and audits regularly.

4.      Customer Service and Communication

• Resolve complaints and queries professionally.
• Support customer retention and satisfaction efforts.

5.      Inventory and Resource Management

• Monitor and manage workshop tools, parts, and consumables.
• Ensure optimal spares availability and usage to reduce waste and downtime.
• Maintenance and calibration of tools and equipment.

6.      Cost Control and Budget Management

• Control operational costs and improve cost-efficiency.
• Assist in preparing and managing workshop budgets.
• Approve job cards.

7.      Health, Safety, and Environmental Management

• Ensure adherence to all SHEQ policies and procedures.
• Conduct toolbox talks, risk assessments, and incident investigations.
• Ensure safe disposal of hazardous materials and compliance with environmental standards.
• Perform any other reasonable tasks requested by management from time to time within the scope of your role, while upholding company values and maintaining professional conduct.

• Grade 12 or a relevant N3 technical qualification.
• A recognised trade qualification in Fitting, Fitting and Turning or Millwright, or a relevant National Diploma in Mechanical Engineering supported by demonstrated practical workshop competence.
• A supervisory, workshop management or operations management qualification is advantageous.
• Atleast 5 years of relevant mechanical or hydraulic workshop experience, including 2–3 years supervising or managing artisans, technicians or workshop teams.
• Practical knowledge of hydraulic equipment repairs, maintenance and testing; ability to interpret engineering drawings and technical specifications.
• Experience in job planning, quality control, workshop safety, resource allocation, costing and labour recovery.
• Computer literacy in Microsoft Office, particularly Excel, and experience with ERP, job card or workshop management systems; SYSPRO experience is advantageous.