Business Process Engineer (FTC - 12 Months)

MAIN PURPOSE OF THE JOB

• To ensure business stabilisation post organisational restructures. To drive transformational change while managing the transition from the current to future state. To ensure effective and efficient business value streams and optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost-efficient business processes.

Key Performance Areas    
Business Stabilisation and Target Operating Model Embedment

• Manages the implementation the LBI’s target operating model, working cross functionally across LBI and the bank to improve the LBI's overall processes and procedures to achieve maximum efficiency and productivity.
• Collaborates with LBI and the bank’s executive committee in designing, assessing, and enhancing the organisational structure of the bank; fostering executive alignment and mobilisation.
• Identifies and implements short to long-term measures to reduce the organisational impact of transitioning from the current state to future state operating model.
• Monitors and evaluates the alignment of LBIs target operating model with the broader Land Bank board-approved strategy; by tracking fundamental performance metrics.
• Formulates and implements initiatives designed to settle the organisation and refocus on employees on the business-of-the-business, while managing effective integration planning and implementation of all restructure-related activities.

Business Process Optimization

• Establishes frameworks and advises on the best-in-class business process re-engineering techniques to implement across LBI.
• Oversees the in-depth analysis of existing workflows and re-design multi-function business processes of varying degrees of complexity to enhance LBI’s operational efficiencies, service delivery, and profitability.
• Research best practices and industry trends for LBI; selecting and customising the appropriate practices to implement.
• Works collaboratively with subject matter experts across functional areas to define processes, visualise processes through the utilisation of flowcharts and process maps and ensure continual improvement thereof.
• Implements the requisite tools required for collecting and measuring relevant data, identify key performance indicators (KPI), and facilitates a data-driven analysis of critical functions within the bank.
• Steers the production of process documentation, tools, and training to support the adoption of new processes by employees.

Policy and Standard Operating Procedure Optimization

• Guides and directs procedure analysis for SOP Optimization to achieve consistency and drive efficiencies within and across functional areas and divisions in the organisation.
• Facilitates workshops to review actual operations and existing SOPs to ensure that client centricity and business enablement principles are embedded in procedures across LBI.
• Mitigates and resolves conflicting or contradictory policies and/or SOP’s to improve efficiencies.
• Ensures that bank-wide policies remain robust while fostering faster decision-making, reduced variations in operational performance and improved productivity.

Driving Transformational Change

• Ensures that LBI’s restructuring-related change initiatives deliver stated objectives on time and within budget.
• Oversees the formulation and implementing change management strategies and plans that maximize employee adoption and usage of new processes, systems and technologies; while minimising resistance.
• Oversees the utilisation of insights from organisational culture and behaviour assessments to design and deliver optimal change programmes.
• Drives faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees across all divisions and functional areas.
• Provides portfolio management for all restructuring-related change activities across LBI; prioritising changes and managing the change pipeline proactively.
• Supports the internal communications team to development a robust communications programme pertaining to the restructuring change initiatives.
• Works collaboratively with the People and Culture division to provide coaching for senior leaders and line managers within LBI; to equip them in becoming effective change sponsors to guide direct reports through transitions.
• Monitors and addresses interdependencies, project plans, assumptions, risks and issues pertaining to the restructuring change programme.

People Management

• Works closely with other members of other divisions to deliver against agreed objectives
• Demonstrates behaviour that is aligned to the corporate values.

Preferred Minimum Education and Experience    

• B.Tech / B Eng / Bsc: Industrial engineering preferable
• 8 Years experience in process optimisation roles
• Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR and Lean methodologies in financial services

Critical Competencies    

• Computer proficiency
• Strategy formulation and execution
• Process mapping and optimisation
• People leadership
• Business acumen and strategic advisory experience
• Policies and Procedures
• Legislation

Additional Requirements    

• Extended hours as and when required.
• Travel as and when required.

Deadline:3rd November,2026