Key Responsibility Areas
Technical Leadership and Application Engineering
- Provide technical direction on filtration, contamination control, fluid conditioning and associated hydraulic and lubrication applications within HFT’s product scope.
- Assess customer requirements and operating conditions, including fluid compatibility, flow, pressure, temperature and cleanliness objectives, and verify equipment selection against supplier data.
- Review technical proposals, calculations and drawings within delegated competence; refer specialist design or approval requirements to appropriately competent personnel.
Project Planning and Commissioning
- Define project scope, deliverables, resource needs, budgets and schedules with sales, customers and relevant technical teams.
- Coordinate procurement inputs, assembly, installation, testing and commissioning; control scope changes and escalate cost, quality or delivery risks.
- Agree acceptance criteria before execution and ensure required test results, commissioning records, operating instructions and customer handover are complete.
Technical Proposals and Commercial Support
- Compile and review project and workshop estimates, bills of materials, labour requirements and technical proposals.
- Confirm technical scope, assumptions, exclusions and lead times and obtain approval for pricing or commitments outside delegated limits.
- Support sales teams with site surveys, product selection, tenders and technical presentations and review actual job costs against estimates.
Workshop and Service Delivery
- Plan technical and workshop workloads according to competence, capacity, parts availability and agreed customer priorities.
- Maintain effective job-card, parts, labour, test-equipment and calibration controls and ensure completed work receives required inspection before release.
- Monitor turnaround, labour utilisation, rework and job costs and implement corrective actions for delays or quality failures.
Customer Support and Fluid Performance
- Coordinate technical troubleshooting and service escalations and maintain clear customer updates and action plans.
- Work with laboratory or condition-monitoring specialists to interpret relevant oil and fluid test information and recommend appropriate filtration, maintenance or corrective actions.
- Investigate recurring failures and warranty concerns with customers and suppliers and verify the effectiveness of corrective action within the agreed service scope.
Quality Safety and Technical Risk
- Maintain technical risk assessments and safe work controls for testing, pressure systems, stored energy, isolation and fluid handling in consultation with SHEQ.
- Ensure applicable customer, manufacturer and company requirements are identified, followed and evidenced; coordinate specialist advice where required.
- Investigate technical non-conformances and incidents, track audit findings and corrective actions, and ensure appropriate handling of oils, chemicals and waste.
Technical Documentation and Improvement
- Maintain controlled drawings, specifications, procedures, product libraries, datasheets and approved cross-reference information.
- Record technical changes, revisions and final equipment configurations so current information is available for quotation, manufacture, service and handover.
- Implement agreed improvements to filtration performance, technical processes, reliability and cost efficiency, with documented baselines and verified results.
People Development and Technical Partnerships
- Set clear objectives for technical and workshop employees and conduct scheduled performance and development reviews.
- Maintain a skills and authorisation matrix, coach team members and arrange training and practical assessments for assigned work.
- Coordinate supplier technical support, share product updates with sales and service teams, and build succession and knowledge-transfer plans for critical skills.
- Perform any other reasonable tasks requested by management from time to time within the scope of your role, while upholding company values and maintaining professional conduct.