Manager: Admin

EUM, part of the TWK group, has the following vacancy available: Manager (Admin) at Pretoria, Gauteng.

Job Summary
This role involves leading and coordinating the administration function to ensure efficient operations, effective team performance, and the delivery of high-quality customer service. The Admin Manager oversees administrative processes, claims support, compliance activities, reporting, and stakeholder engagement, while driving operational excellence and continuous improvement.

Responsibilities and Duties

• Manage the day-to-day administration operations and ensure efficient service delivery
• Lead, supervise, and support the administrative team to achieve performance targets
• Conduct performance reviews, coaching, training, and development of team members
• Manage staff attendance, leave, resource planning, and work allocation
• Oversee new business administration, policy amendments, renewals, and claims administration processes
• Ensure customer, broker, and client queries are resolved within agreed service level agreements (SLAs)
• Monitor and manage operational backlogs, service quality, and complaint resolution
• Ensure compliance with company policies, procedures, and service standards
• Prepare and submit accurate operational and productivity reports
• Manage escalated matters and ensure timely resolution within agreed SLAs
• Drive continuous improvement initiatives to enhance operational efficiency and customer service
  

 
Qualifications and Skills

• Grade 12 / Matric
• Relevant tertiary qualification in Business Administration, Management, Insurance, or a related field (advantageous)
• Minimum 3-5 years' experience in an administrative, operations, or team management role
• Experience in the insurance, claims, or financial services environment (advantageous)
• Proficient in MS Office suite
• Strong sense of responsibility, reliability, and adaptability
• Trustworthy, resilient, and innovative team player
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks while maintaining accuracy and attention to detail
• Valid Driver’s License (Code 08)