Learnership: Car Rental – Call Center Agent | Europcar, Bruma, Zulberg

Job Title: Learnership Programme

Company: Europcar

Location: Bruma, Johannesburg

Job Type: 6 months Fixed term contract


Position overall objective:

The purpose of this learnership is to provide unemployed youth with practical workplace experience and a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners will gain exposure to call centre operations, including reservations, customer service, rental administration, and sales support.

Learnership Responsibilities:

• Fulfil learnership qualification requirements within prescribed timeframes and standards.
• Attend all classroom training sessions and workplace learning activities.
• Complete assessments, assignments, portfolios of evidence, and practical workplace requirements.

Call Centre Duties:

• Answer inbound customer calls professionally and efficiently.
• Process rental reservations, amendments, extensions, and cancellations accurately.
• Handle customer enquiries regarding vehicle availability, pricing, products, promotions, and company policies.
• Provide customers with product and service information.
• Resolve customer complaints and escalate complex issues appropriately.
• Follow up on customer requests and outstanding queries.
• Achieve call quality, productivity, and service level standards.
• Maintain accurate customer records and update systems accordingly.
• Build positive customer relationships through professional communication.