Learner: CSC

Job Advert Summary

Clover is seeking enthusiastic new talent to join our Call Centre Vacation Work Programme. Successful applicants will gain valuable practical workplace experience from December 2026 to January 2027 at Clover’s Customer Service Centre offices in Roodepoort. Participants will gain exposure to call centre operations, customer service, and customer query resolution while developing essential communication, problem-solving, and interpersonal skills. This programme offers an exciting opportunity to gain valuable workplace experience within a leading organisation and build a foundation for future career opportunities.

Provide a high level customer service  

• Handle all inbound and outbound interactions
• Resolve queries and complaints via the relevant stakeholders  

Capture and confirm customer orders  

• Capture orders accurately and on time according to the daily call list  
• Inform customers of account on hold 
• Confirm customer orders as per standard operations procedures  
• Inform relevant stakeholders of issues pertaining to their orders

Sell Clover and Principal products as per customer ranging  

• Offer new or additional products (describe features and special offers) 

Promote teamwork and cooperation   

• Assist team members to obtain team results 
• Share the responsibility to get the job done 
• Support team values  
• Participate in team meetings 
• Take responsibility for visual management of information

• Grade 12 or equivalent NQF Level 4 qualification.
• Grade 12/Matric completed within the past five years (2021–2025).
• A minimum average of 55% for English and Mathematics or Mathematical Literacy.
• Advanced computer literacy.
• Currently unemployed.
• Applicants must not have participated in a learnership programme before.

• Proactive and action orientated 
• Acts with honesty and consistency 
• Maintains high standards 
• Interpersonal effectiveness 
• Commitment and motivation 
• Collaborate with others to achieve a common objective 
• Customer orientated 
• Communicates effectively 
• Ability to apply numerical principles