R16 500 CTC - R20 000 CTC (Depending on experience)
- Our client in the information technology sector is looking for a driven Assistant Service Consultant to join their team.
Minimum requirements:
- 3–5 years’ relevant experience within the utility's environment, preferably electricity or water
- Practical experience working with utility billing platforms, prepaid solutions or related systems
- Understanding of metering processes, tariff structures and utility account management
- Strong customer service, analytical and problem-solving abilities
- Ability to identify issues, investigate discrepancies and provide effective solutions
- Good attention to detail with the ability to work accurately with financial and consumption data
Main duties:
- Provide assistance to customers regarding utility accounts, billing enquiries and prepaid services
- Capture, review and maintain smart meter information and meter reading data
- Oversee customer accounts, outstanding balances, invoicing and credit-related activities
- Track utility usage patterns and compile relevant consumption reports
- Provide first-line assistance with system-related matters and customer enquiries
- Liaise with clients to investigate and resolve billing, metering and service-related issues
- Ensure utility information and account records are accurate and kept up to date