Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract - Maternity Cover)

Introduction

• We are seeking to appoint a Key Accounts Assistant (Pharmacy) on a Fixed Term Contract (Maternity Cover) for 9 -12 Months contract - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT WILL BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.

Job description

Job Purpose:

• To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.

Key Performance Areas:

• Maintain the general filing system and file all correspondence in an accurate and traceable manner.
• Track, report and manage escalations regarding outstanding shorts.
• Manage shorts investigations with stock control (per SLA requirements).       
• Manage paperwork to and from the warehouse accurately and timeously.
• Timeous handling of mail and parcels.
• Manage efficient and professional handling of visitors.                     
• Manage and maintain adhoc administrative tasks.
• Answering of customer calls, e-mails and requests from all internal and external stakeholders.
• Administrators’ performance, time keeping and quality assurance.
• To receive calls, mails, faxes and attend to all queries.
• Timeous management of urgent and regular queries.
• Timeous delivery of daily, weekly and monthly reports.
• Escalation management on outstanding items from stock control.
• Track and monitor queries until resolution.
• Drive efficiency with all correspondence and queries received.
• Maintain a neat and orderly workspace always.
• Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).

Skills:

• Microsoft Office
• Adobe
• Outlook (End User Computing)
• Advanced Excel
• Analyzing data
• Checking for accuracy
• Ethics
• Maintaining files
• Multi-tasking
• Performing clerical work
• Reporting data
• Researching
• Taking initiative
• Taking personal responsibility
• Thinking logically

Knowledge:

• Knowledge of Audit Standards
• Knowledge of business processes
• Knowledge of Customer invoicing, statements

Personal Competencies:

• Writing and Reporting
• Working with People
• Analysing
• Following Instructions and Procedures

Minimum requirements

Minimum Education & Qualification:

• Matric
• Certificate in Office administration or similar will be advantageous

Minimum Job Related Experience:

• Sound understanding of office administration
• Customer service experience.
• Filing and all-round administration
• Pharmaceutical exposure (Advantage) and working on SAP is very critical.
• Microsoft Office (Outlook, Excel and Computer Skills)