Key Account Manager - Records & Information Management | Gauteng

ROLE PURPOSE

• To support the New Business Development Execs in delivering high-quality service and solutions to clients in the records management space. The Key Account Manager plays a critical role in maintaining client satisfaction, ensuring operational excellence, identifying opportunities to grow business within existing accounts through add-on services and solutions and actively identify new business leads for respective New Business Development Exec.
• To cross sell and upsell the company products and services to existing clients to achieve agreed sales and service targets.
• To actively resolve all client queries that have been escalated to Key Account Manager within a reasonable timeframe.

Client Relationship & Support

• Serve as the primary day-to-day contact for assigned clients.
• Ensure timely resolution of service requests and queries.
• Maintain strong client relationships and support retention efforts.

Onboarding Support

• Assist in the implementation and onboarding of records management solutions.
• Troubleshoot issues and escalate complex problems.

Business Development

• Identify and pursue add-on business opportunities within existing accounts.
• Monitor client usage and proactively suggest enhancements or new services.
• Actively identify new business leads for respective New Business Development Exec.
• Collaborate with the New Business Development Exec to develop tailored proposals and presentations.
• Meet and exceed sales targets

Operational Coordination

• Coordinate service delivery across internal teams (e.g., logistics, operations compliance).
• Ensure accurate documentation of client interactions and service changes.
• Ensure all Service Level agreements are current and valid.
• Prepare reports and insights for internal and client review
• Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates. 

Requirements

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree in Business Administration, Marketing Management, Information Management, or related field.
• 3 – 5 years of experience in a client-facing role customer service experience and at least 3 years sales experience.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Strong technical aptitude and ability to understand and explain digital storage and compliance solutions.
• Proven ability to identify and pursue business growth opportunities.
• Proficiency in Microsoft Office and CRM systems

Technical Competencies

• Understanding of records management systems, image processing and cloud storage platforms, and compliance frameworks.
• Ability to translate technical features into business value.

Behavioural Competencies

• Customer Focus: Dedicated to meeting client needs and building trust.
• Initiative: Proactively identifies opportunities and takes action.
• Attention to Detail: Ensures accuracy in documentation and service delivery. 

Leadership Competencies

• Collaboration: Works effectively with cross-functional teams.
• Communication: Clearly conveys information to clients and internal stakeholders.
• Problem Solving: Approaches challenges with a solution-oriented mindset.

Own car and Drivers licence essential.

Benefits

• Competitive Salary on offer with commission
• OTE R70k +