Key Account Manager

SUMMARY:
Ready to take your career into international markets? Join a growing business with its own export operations and work alongside the BDM to drive market growth across the fruit, vegetable and meat industries.

POSITION INFO:
Join a forward-thinking, technology-driven business where innovation, adaptability and a willingness to embrace change are key to success. Build and grow long-term client relationships while driving new business, delivering exceptional service and exceeding sales targets. Responsibilities: Build and maintain strong, long-term relationships with new and existing clients while understanding their needs, objectives and challenges. Review client documentation to ensure pricing, stock and other information is accurate before submission. Ensure clients receive all relevant documentation and information required ahead of vessel arrival and customs clearance. Assist the BDM with debtor management and monitoring client credit limits for existing and new clients. Work closely with the Team Leader to ensure orders are processed efficiently and within required timelines. Monitor labelling and special requirements for individual orders and communicate any issues or delays to clients. Escalate significant operational or client-related issues to the BDM when required. Assist the BDM with preparing supplier reports, including relevant market feedback, market conditions and brand activation updates. Work closely with the BDM to develop and grow brands within the market and identify opportunities to increase sales revenue. Monitor brand performance and recommend adjustments where required to achieve objectives. Assist with managing pricing, discounts, shipping and payment terms and service level agreements. Maintain a high level of administrative accuracy while managing and prioritising multiple tasks in a fast-paced, client-focused environment. Address client concerns and resolve issues promptly and professionally while maintaining positive relationships. Identify root causes of recurring issues and implement preventative solutions using a decisive and commercially focused approach. Stay informed of relevant industry trends, market conditions and the competitive landscape to provide clients with appropriate market insights and solutions. Assist the BDM in achieving sales and budget targets for assigned markets. Monitor key performance indicators and provide regular progress updates. Requirements: Willingness and ability to work beyond normal office hours when required to accommodate time zone differences across international markets. Bachelor's degree in Business, Supply Chain or a related field. Fluency in French is non-negotiable. Minimum 5 years' proven experience in Key Account Management, preferably within FMCG or a similar environment. Strong understanding of the FMCG market, specifically the fruit, vegetable and meat sectors.